It's very comfy and unique, and two people can sleep on it without disturbing each other. The thickness is amazing, and the unpacking was almost "cool." However, the one thing we didn't consider, and your call center confirmed as a complaint in the past, is that its weight can cause the slide(s) to be overloaded and not function properly. There are only a couple of remedies: 1) return it for something lighter, 2) go back to my old mattress or do as I'm having to do, and 3) redesign the bed frame/slide to be on large rollers to take the weight off the slide motors. Hopefully it will work or I'll have to send it back. There should be a warning on the order form cautioning people of this issue.