Price on this chair was great and the delivery time was better still. I got this chair as a replacement for another chair that had seen better days.The padding in the head rest area and the arms is not as firm as my other chair but the seat cushion area seems fine.What I like best about buying these chairs is the customer service. When I received this chair the box that it arrived in showed a gash in the side. As I looked at all of the parts there was a small ding in the base but I was not going to bother replacing it. As I put the last piece of the chair together I noticed that there was a quarter sized gash in the back of the chair.I immediately called customer service and they shipped out a new base and back and I received it very quickly.I have dealt with the customer a couple of times previously and have always been very impressed with how they have handled any issues that I have encountered.To summarize - Wayfair - great price and quick delivery.