So it showed up at my house in a damaged box, completely open but the wood was also wrapped in plastic which seemed to protect it. There were a few small damages but nothing I couldnt fix with some wood glue. I decided to just fix it rather than go through the hassle of return and reorder. The overall product seems great, it smells wonderful (cedar) and fits where I need it well. It also looks great. I would just say they could put a bit more care into their packaging to keep from damaging their product.