The chair I received was not new. All chair feet are scratched up from previous use on probably a corse, hard floor. The back of the chair had a paint scratch. This is the second time I have received items from Wayfair that apparently were open box items. I just feel this should be messaged during the purchase or a discounted price for an open box item. It is a hassle to get furniture items, assemble them and then need to disassemble, box up and return. They did give a small discount on price, which I took to avoid the hassle. However, I would have much more preferred receiving the new item I ordered! Just buyer beware.