The chair arrived in time, it looks as good as advertised and is very comfortable. The reason for subtracting a star is that I am 5'3" and one of the other reviewers was right - this chair is not designed for shorter people! Although I have it set at the lowest possible height, my feet do not reach the ground. Having considered the options, I decided that I will use a foot rest under my desk to ensure my feet are sitting in an ergonomically correct position. The vendor should indicate the minimum height of the user to prevent surprises like this one.