I have so many good things to say about this mattress AND Wayfair. It arrived to my doorstep in 2 days and Wayfair arranged for the old mattress to be picked up for FREE. I just set it outside at a specific time and I didn’t have to wait around. The bed rolled out of the box and was ready to sleep on. Customer service was friendly and helpful! Everything is as described.  The mattress is a little firm but it’s still soft!