Was very excited when I rec'd my 4 chairs.  I ordered them in black.  They were packed well and no damage to the boxes when delivered, but when I took out the last chair, it was cracked.  A very small, hairline crack on the back of the top.  I called customer service and they were wonderful!  Sent out a replacement right away at no charge!  I would have given 5 stars, but only 4 because one was damaged.  I love the chairs!  Great customer service!