Initially, I thought I had come across my ideal furniture store to furnish my home.  I was going to place another order, when I realized the 10% promotion for first time order had not been applied to my account.  I called and spoke with Nathan and he apologized and submitted the paper work to have the promotion added.  He did explain that it would take about seven days before it showed up.  I waited and called back in to verify and spoke with Sarah, she advised that the promotion had not been applied.  I explained that I had received another 10% promotion off my next purchase, but because I had not received it from the previous purchase, I was not convinced that It would be applied.  I hope someone will make it right by honoring the promotion.