item got delivered in damaged condition. One of part had damaged guard rail which turns it into useless piece. On contacting help center, option I was given is to either return the item for refund with my own shipping cost or wait for replacement part with regular shipment timelines. I needed this item on urgent basis and I thought I had enough time while ordering it but now with replacement item delivery timelines it will come after I will be away. They can't even do any kind of expedited process for replacement part even though wayfair ships this product from their own warehouse. Just bad experience, will think 100x before ordering from wayfair again.