I ordered an open box, which wayfair assures is in good condition. Once I tried to put the chairs together, I realized why the previous buyer returned them: the holes didn't line up, neither for the legs nor for the base cushion. Since the chair legs are made of metal, there was no way for me to create a bigger hole without more sophisticated melding technology. Wayfair was great about the refund! And I thank the customer representative who helped me with it. That said, the company should make sure that all products being sold as opened box are viable products for new customers. I wasted an afternoon opening and trying to assemble furniture that was not possible to assemble, then more time packing it all up and throwing it away in the end.