I was a bit nervous because I saw some older negative reviews but I gave them a shot because their prices were so good.  We just moved into a new house and I needed 6 rugs. And I am glad I did. 5 of the rugs we absolutely loved. The 6th one was not quite what we were expecting so I called the company expecting a hassle. They were fantastic. They paid to have the rug shipped back and sent a new one.  Great experience!!  Definitely use them again