We ordered these chairs the first time around and were really disappointed when we opened up the box and both chairs had wood chipped off of them. We figured poor quality and probably a rocky journey courtesy of FedEx. I called Wayfair immediately and they were so nice, apologetic, and sent us two more chairs that same day. We were ready to mail the originals out but they said, "we don't want them back, just discard as you wish." We received our two new chairs yesterday and they were in perfect condition. Easy to assemble and they look great at our granite island. We were also very pleased with Wayfair's customer service.