The finished product of the bed is great-- we get many compliments on it-- but the assembly was disappointing. My husband was able to assemble the bed rather quickly (and hour?) until he realized one of the support beams we received was too long. He had to cut the metal support beam to make it fit on the bed. Additionally, the bed was delivered about two weeks after the anticipated date when I ordered it. I called Wayfair to ask about the status of the bed and they said that sometimes the products are unable to be delivered during the estimated arrival windows because a truck is not full. There was no communication that the delivery of the bed was going to be delayed from Wayfair-- I had to keep checking my order to find out where the bed was. I was not pleased with the customer service for this bed.