I ordered this bed for my son it was delivered while raining and the whole one end was wet and end of wood was ruined, I sent an email as life is so busy.  I received a response immediately, I had a new bed at my door in 1 week.  I was able to just place old bed into the dump.  No issues at all.

Best service I have experienced in a long time.  Bed is great, my son will be estatic.

Pros: Great customer service and the selection
Cons: The Canadian dollar is so bad that the price goes up by 40%