Delivery was on time and packaging was tidy however when we checked the pieces one of the white wooden slats in the headboard was damaged and one of the middle legs was also damaged obviously I was not pleased about this so I phoned the customer service department and was told that I would hVe to return the whole bed (which was a surprise for my daughter when she got home) therefore this was not viable and now we have a partially damaged bed. Spares should be issued instead of the whole item being returned that is why I have only given 3 stars instead of 5 as my daughter has said the bed is comfy