Upon ordering - and payment, shipment was repetitively delayed. The chairs finally came. One of the chairs arrived broken - the leg completely spit. Packaging looked okay and was not damaged. The damaged appeared to occur during packing.  I sent in a request for a part replacement twice and received no reply. I then contacted customer service and was told they never received the requests (sent through their return process - including photos). I responded  to the email with the details of the damage and photos. I have not received any response to that request and the situation has not been resolved. I've contacted customer service again - with no response. I will return all items, get a full refund, and shop elsewhere. Customer service has just not shown any ability to help when a product is damaged.