UPDATE: after getting an email back from customer service, missing peices were inside of the headboard (no indication/labeling anything was there, instructions were tucked away inside as well). The bed was pretty simple to put together. The slats were the longest portion of construction, would suggest power drill to get done quicker over a Phillips head.

Only received headboard and slats of bed(side rails/frame, footboard, and legs not included). Was on hold with customer service for over an hour without response. Have not received response to email about missing parts