First off my order came super fast, much earlier than I expected. That alone was great! The quality of this rug is fantastic, exactly what I was looking for. It's more of a shag style, very soft and thick. We bought a new house last year and I needed an area rug right away so I bought something quickly and ended up hating the style, and it was very thin. I couldn't find a replacement in store and made my first order on wayfair. It's a little risky ordering something that you cannot examine up close. I read all reviews carefully and all of the key points I wanted to know about were spoken about so I just went for it. The rug is beautiful, it seems quite durable, and feels wonderful. My kids and dog have not stopped rolling around on it since it arrived. I highly recommend this product and I almost never do reviews on websites.