We decided to put this built in coffee maker in our new kitchen when we built our dream home. It is amazing! We love it so much and we love that our company loves enjoying coffee from it too. It was a little spendy but over time we'll be saving money from not buying coffee drinks out anymore. I do wish it was directly hooked up to the water and that the straw for the milk would just reach all the way into the fridge and into a gallon of milk right there, but we can't be totally lazy humans I guess. It's worth all the refills of water and milk for sure. My favorite...the latte of course.