The unit came in excellent condition and assembly ( just the accordion doors on the side) ,was straight forward. It's more compact than other 8,000 BTU units I have had in the past. I guess the technology has gotten a lot better. Being so compact snd relatively light weight, the unit ws easy to place in the window. The remote works fine and the compressor turns on without the usual power surge. You'll need to use the app or the remote to fully control the unit as onboard controls are rudimentary. It is mostly quiet except for when the fan is on high. This creates a semi-loud sound like being in a wind tunnel. One star off for that. Setting up the wifi app was not difficult but requires a few steps some people may find confusing. Once the app is downloaded to your mobile device, watch the convenient brief video tutorial and you'll be fine. Overall, a very good value. Solid if not spectacular.