After visiting every furniture store in our vicinity, we kept returning to the Wayfair website because we liked this sofa and loveseat but were afraid to purchase furniture before we sat on it and saw it.  It is very comfortable, cozy, and firm enough that it appears it will retain its shape.  It is more of a medium grey than it appears in the picture, which is ok because it looks wonderful in our home.  We are thrilled with our purchase and with the great service we received from Wayfair.  It arrived sooner than originally scheduled so we are very happy.