I purchased this item and received it yesterday. Upon inspecting the package, the box was torn, dented and basically falling apart, however, I don't feel like it was Wayfairs issue but more of a freight issue. It was also delivered upside down. That was the delivery guys fault. Second I noticed while un boxing it, the electrical cord was torn. The drainage hole stopper was also missing. The a/c unit was covered in black marks. I reached out to wayfair customer service and told me they are sending me a brand new unit and to not worry about re sending the old one back. I can just discard it or donate it.  I haven't actually used it yet since the electrical cord is damaged, but I'm hoping the new unit that comes in is flawless. So basically I gave 5 stars for on time delivery, great customer support and convenience of not having to ship back this 80 lb air conditioner.