We bought this bed for our daughter. The shipping took awhile (might be due to COVID). When delivered the box was completely open (delivery drivers delivered box open- we saw it on the ring doorbell), all pieces were in the box though. Directions were pretty straight forward except for one part that should have better differentiated which way one of the bars went because it wasn’t until the final step that we saw the bar needed to be flipped. Otherwise we like it and so does our daughter! She is 8!