I ordered this product 4 days before a guest was due to arrive at our home. Wayfair said they would be able to deliver on time. When I was then told by the delivery company the item was not going to come by the due date I called Wayfair and they moved heaven and earth to make sure it arrived, going as far as contacting the delivery firm, who don't normally do Saturday deliveries for Wayfair, and ensuring they made an exception on this occasion. In fact, our guests followed the delivery van down the road for the best part of a mile without knowing that their mattress was in the van. What's more, the mattress is not only fantastic value but incredibly comfortable to sleep on. It is firm but not hard and I think we will get many years of excellent service out of it. It was by far the cheapest mattress of this superb quality that we could find. The fact that the service was also excellent was a huge bonus.