Shipping - Shipping speed on this was too slow. I have seen on other sizes of this bed that there is 2 day shipping. Don't know why mine didn't qualify. 
Product - Horrible. It arrived vacuum packed which is a plus. I opened it and waited the 48 hrs for it to expand, which it did a little, but not fully. The cover is very loose. When I did sleep on it after the 3rd day, I woke up with horrible back pain only to realize it bowed in the middle. Definitely not a firm futon with enough back support. And as another reviewer mentioned, it's too squishy. Also had loose threads all over it. Would love to get my money back. As a hard core futon person, I cannot recommend this product. 



Pros: Easy to open, vacuum packed
Cons: Too soft, didn't expand fully, bowed in the middle