This is our first hot tub purchase and it was quite a learning process. 

This model had the right mix of features for us but we were worried about the lack of reviews and information about BuenoSpa. It turns out the tub is made in Europe by a well-known hot tub and spa manufacturer.   

The order was delayed but Wayfair communicated well with us all the way to the delivery day. The delivery process was smooth with exception of a dent in the hot tub that was likely caused by a forklift - unfortunately this caused us to change the orientation of the tub but Wayfair worked with us and made things right. We hired a separate hot tub mover to place it in location and an electrician to connect it. Instructions are very confusing and could be definitely improved. So far we are really enjoying it!