This chair is well made- sturdy, beautiful fabric, and very firm. All of the buttons work and movement is very smooth and quiet. I did invest in this because I did not want a soft or squishy back due to terrible hip and back issues, and to say this is firm may be an understatement. The stiffness of this has been causing aches when Im in it for more than 15 minutes. Baby is not here yet and we are hoping to break it in a bit before I'll be spending hours in it. Trying to find a slim soft cushion to use with it.