We had to scurry to find a new washer & dryer after our 2003 models abruptly stopped working (and would have cost more to repair than what we initially paid)! Looked at this set on-line for days, compared it to others, and then went to our local Wholesale Appliance store where we received exceptional service. 

Love the quick wash feature, that there is a huge washer drum and NO AGITATOR,  and the ability to control rinse and soil levels. Only drawback is that the machine is louder than expected, so no more laundry in the early morning hours!