I LOVE Lorex. Always have and always will. But I decided to buy a second camera (this model) and it has been defective since day one. SOMETIMES it will work. Most of the time it just sits there power cycling. When it does work, it lags or freezes completely. I have a second one and it works perfectly. Over-all, I'm pretty disappointed with this one I got. I'd like to get it replaced ASAP but am unsure how all of that works since this is literally the first camera, out of all the ones I've bought, that has an issue. It would easily have been another 5 star review but... I'd prefer to give it a 1 star.. I'll do a 3 star because I'm hopeful we can fix this issue. I've already tried factory resetting several times, reinstalling, etc.