I bought this for a display piece.  The first one arrived broken and I believe it came from the distribution center already broken since no pieces were in the box it arrived in.  It was packaged very securely and I just believe it was "hit" prior to shipping.   When I contacted Customer Service about a replacement, it was sent immediately.  No hesitation.  The second one arrived intact although there seems to be more "blemishes" on the ceramic "spines".  I'll just turn it so they aren't so noticeable.  It is a heavy, substantial ceramic piece.