We love the clock; it is the perfect addition to the two-story office building, The Millennium Plaza, we bought it for.  Unfortunately, you sent the item via Fed Ex. Despite the markings on the package, the driver tossed the clock over the fence rather than using the supplied gate code to enter the property and leaving the package on the front porch, as you indicate in the shipping comments on your website states we could expect. The metal frame was bent, but I was able to straighten it. Either you need to stop making the claim that the shipper will deliver to the front porch, or stop using FedEx or FedEx needs to apply the three "T"s to their substandard delivery drivers.