I purchased this from the open box section and was excited to get it. It looks just like the picture. It blows good heat. The only downside was that the flame element  that helps to give it a realistic fire look does not work. in the back there is like a clear window to see inside. Well inside there is this Rotisserie turning looking thing and you can see that its broken. The turning thing is still turning but the actual pipe that its supposed to be attached to is broke off and laying at the bottom. I would hope it wasn't shipped out this way and it was broken during shipping. I called Wayfair and they made things right. I'm giving it 3 stars because it blows good heat but yet has a broken flame. Whether it was shipped out that way or it happened during shipping it makes you wonder if its a one time thing or if the flame part wasn't built well enough or defect in the product.