The refill has been a disaster both times. We refilled with a bag 2 months ago, and the Big Joe was already looking deflated, so we ordered a second bag of refill. Both times, the small beans have been impossible to get out of their original bag (and we followed the directions to a tee), the static electricity makes them cling to the sides of the bag and roll away from fingertips if they escape. It took 2 adults and multiple trials. There has to be a better bean material to fill the bags.