These Shredded Memory Foam support pillows provide support as described. Love the pillow - it stays cool and keeps my neck supported and I haven't had any neck pain since sleeping with this pillow. The 4 stars is because they had a VERY strong chemical smell when first opening and it didn't go away for weeks, even after washing cover as stated but because I was moving across the country and had no time to return, I kept the pillows and boy am I so Happy I did. They are exactly what I needed. I will be ordering more for me and family!!