The pan came very well packaged but had some scratches on the lid. I have used this pan a couple times now and have enjoyed it so far. The non-stick works great and love how the rivets are non-stick too which makes cleaning so much easier. I also like how deep the pan is. It makes cooking a little less messy on the stove. However, one thing I really do not like about this pan is how easily it scratches. I have only used plastic spatulas on this pan and have been very careful about not scraping hard and not cooking anything hard in it but I still find so many scratches in it. Makes it questionable how long the non-stick coating would last since it scratches off so easily. I had high expectations on this pan since KitchenAid is a well-known brand but I am not overly impressed and quite disappointed at how easily it scratches.