We have had this very expensive Oven for 1.5 years. It is no longer working. We have reached out to the company in hopes of getting it fixed (as it should be under the 2 yr manufacturers warranty). After emailing the company for a month now (back and forth), they just set up a claim. We now have to wait 2-4 weeks for them to find a service center for our area. Then we have to wait for them to come look at this. I have been without a working oven for over a month, and now am told I will have to wait at least another month to have the issue resolved. I could have purchased a much “cheaper” oven and it would still be working. We choose this particular oven as it involves no major electronics in order to operate, looks like we made a bad choice. I just wish Cosmo stood behind their product, 2 months to fix a broken oven is unacceptable at best. If you are considering this oven....reconsider!