This is probably the best toastie maker/grill that I have ever tried; it is sturdily built and the plates are easily removable for cleaning. The best features are the floating hinged lid which applies even pressure across the top of the food so you don't end up with a lopsided panini, the rim which prevents any juices from overflowing onto the worktop, and the fact that it has variable temperature control. Overall this is a really well made product and one that will be getting a lot of use.