I have always wanted a CLEAR ICE maker but didn't want to spend $1000+ nor do I have space for a large unit. My kids bought me the ClearIce40 for Mother's Day and it brings me joy everyday when I scoop the ice into my cup! When I did have a problem with the unit, the customer service team was truly top notch with quick response time. With each encounter I had with Newair, it was clear customer satisfaction is a high priority for the company.