The handle is attached securely with a metal band at the bottom of the carafe, but at the top the plastic handle just hooks over the glass carafe. After 6-8 months of use, when pouring from a full carafe, it just 'fell off' the handle, hitting the mug and shattering. Scalding water everywhere, glass shards flung over 10 feet. No serious damage, but that was just luck.
This was probably an earlier model of this machine, but the picture looks very similar.