Product arrived in very sturdy and foam encased box so no damage. Easy to follow instructions. Took me about 2 hours to assemble. Very nice quality product looks great on our deck. The tile inserts are real ceramic, the glass surround is very substantial and the whole unit is very high quality. All I needed to do was connect the propane tank, which store inside the unit, and turn it on. Beautiful, adjustable flames with the blue rocks look fabulous.