I bought this to replace another one I had purchased ages ago. Upon moving the grill disappeared. I'm giving it 4 stars because it should have removable inserts. We use it a lot especially in the morning for quick omelets and of course grilled cheese sandwiches. On occasion, we even use it to make cinnamon rolls for breakfast. It does them very well and quick. It would be much nicer if the inserts were removable. My daughter bought one with removable grills and it does make cleaning much easier. She still prefers this little sandwich grill.