This product is even better than pictured.  The fabric is soft and the chair is well made.  The tip of each base has a rubber top to keep the wood from showing wear over time from your shoes..  I was concerned when the box arrived as it was battered, but the product was in perfect condition.  It took me about 30 minutes to open and fully assemble the chair.  I rarely purchase an extended service plan on furniture, but I have had trouble in the past with the height adjustment mechanism on office chairs, so I did purchase the insurance plan on this product.  The chair height mechanism worked fine today.  The chair is VERY comfortable.