I could not be happier with this grill! It was well worth the money. After I purchased the grill and received notice that it shipped I waited a few days to track it. When I tried to track the package it said it was a wrong tracking #. I contacted customer service via email I had an answer the next day. The following day I received my order. Easy to put together and started using my Z Grill and couldn't be happier.I purchased the 10002E model.