Purchase this unit and was very happy with it. Despite not having pets, we have 3 young children and it was great for our vinyl plank flooring. However, the trigger piece broke after just over a year of use and the unit stopped producing steam (but did warm up). I was able to find the part on line. It was NOT easily accessible, but I was able to replace it and its working again. If the Symphony relies on a piece that easily breaks, it should not be priced so high or the part needs to accessible to repair. I almost thew out the unit, but a simple fix and we are back to using it. Not sure how long it will last, but worth the $5 fix. Bissel needs to give better access to this part, as it seems to be a common point of failure. For the price, these should not be disposable goods. I would recommend, but with a warning on product life.