I was really excited to get a rice cooker and after doing some research, I opted for this brand and this size since I'm only one person.  The rice never comes out right, it doesn't keep rice warm (there are other models that do this), and it generally doesn't cook other grains well at other (e.g. oatmeal).  Rice and other grains either come out too hard or too soft and if too soft, there is a mess all over  I am also disappointed that it cannot be returned.