The delivery and customer service was excellent.  I did like the fact that the legs were enclosed in a protective box and zippered compartment on the bottom of the product seat.  The legs were relatively easy to put on.   I gave this product 2 stars due to the following.   This sleeper sofa  emitted a very strong chemical type odor immediately after unpacking.   This odor still remains after a little more then a week.  I don't know if its the faux leather or it just needs to air out.  Needless to say I can't spend anytime in the same room as it has caused headaches.   Furthermore from what I have briefly tested,  the product could have used more padding/cushion on the seating area.  It will probably require a thick mattress pad or some memory foam  for a comfortable nights sleep.