I've only had the grill less than a week so I've only used it a couple of times but here are my initial thoughts.  First, unboxing and assembly took me a couple of hours.  I found the assembly instructions lacking as it was pictures only and lacking detail.  Some of the features on my grill were not addressed in the instructions so it was trial and error.  The grill is made from quality materials and fit and finish are excellent.  My first cooks were using the infared burner and I'm convinced that infared is the only way to sear steaks and chops.  So far I'm very pleased with the grills performance and I'm quite happy with my choice.  As a side note, Napoleon Customer Service lines are very busy but they do call you back with great help.