At 1st we enjoyed the griddle until we had issues with where the power cord plugs into the griddle. The plug started to get loose and it would not keep the griddle on. Contacted Dash and the griddle was replaced. This griddle was purchased 09/27/2020. Unfortunately the same issue started with the replacement griddle a few months ago. This time when I contacted customer support on 04/27/2023 they were not helpful and I requested to speak to a supervisor, not possible in their system, however would be contacted within 48 hours. 05/02/2023 Susan finally contacted me. After letting her know about the safety issues with a power cord that is loose and a potential safety/fire issue, her concern was for Dash's bottom line! She is more concerned about Dash loosing money than a consumer using a product that could be a fire hazard, worst care, or it melts and not the griddle is no longer functional!