The hammock came in a very battered box. The plastic envelope which had the instructions for setup was closed and not damaged BUT the instructions for the hammock inside the intact bag were torn, smudged and very hard to read as a result. It made setup much longer than needed! Was the hammock preowned?!? At the very least please send new instructions that are intact and legible! It is hard to recommend something packaged with so little care and likely was a return to u before. I paid for a new product as u well know.