The first bed delivered was damaged (cut in base fabric) However on reporting this you immediatly ordered me another to replace it and asked me to dispose of the origional to a good cause --- overall 5 stars.
PS the second bed was also damaged (plastic clip which holds the bed closed was broken) but I transfered the undamaged clip from the first bed and all OK now. 
PPS I think there is a problem with the manufacturer and/or carrier