I was surprised at the disconnect between the sales phone staff & the actually packaging of the chair.  When asking clarifying questions on the phone, the sales rep, although very polite, said the chair:  1. would ship assembled & customer would only need to attach the swivel:  Not true!  the swivel was attached, but the rest came in sections with no instructions!  Although assembly was eventually figured out-- the info I received was badly off the mark.  2.  The sales person said upholstery cleaning instructions would come in the box:  Not true!  Nothing came in the box but the chair parts!  Ahhh, I would like to see customer service folks better informed to answer specific questions about Wayfair items.    Respectfully, Customer EW