I can’t speak for the quality, but more about policy. After ordering the bed from the app, I was made aware there are more color options available on the website. Called customer service and was told because a “shipping label” had already been printed, I would have to have the bed delivered and return it with a cost related to return policy. I could understand if I simply changed my mind about the color, but it wasn’t an option on the app. Opened the app and website at the same time and they weren’t the same. Lost a customer.