Prior to receiving the couch, I had emailed customer service to apply a coupon to the purchase. Customer Service was prompt and efficient. I was very impressed. The couch itself is very comfortable! Easy to assemble. The delivery team was efficient and timely. They were able to get the couch through a narrow doorway. I am very happy with the couch! 

The only thing I did not like was that Wayfair rescheduled the delivery and sent an email with wording that suggested I had asked for the rescheduling - "Confirm your delivery date." Not terrible and I know they have a lot of wheels in motion with scheduling, but I was not a fan of the wording as though I had asked for the rescheduling. I had to change my work schedule for the week. Clearly I have  survived but just my constructive criticism.