The ordering process was so easy. Wayfair kept me posted on when my sofa would arrive. The day it arrived, the delivery company called and said they were 30 minutes away. My husband said that the delivery men were so nice and did a great job delivering. As for the sofa, it is beautiful. I had never ordered furniture on line and was very skeptical. But this sofa is everything they said it was and more. I love the fact that there is a lot of room and my husband, myself and our two small dogs can all be on it and still have plenty of room. The color is better then expected and the material is so nice too. Look forward to many years of use.