It is unfortunate that this glider arrived with 3 cracks in the wood of the chair itself. The ottoman has a minor crack in the wood as well however this will not effect the life of the item and upon assembly the crack is not observed. included instructions were incomplete however the on line instructions, provided by Wayfair do cover this fastener. Having mechanical aptitude I was able to resolve the matter during assembly. I did not notice on-line assembly instructions till later. The issues listed here are attributed to the manufacturer. Wayfair has enabled a replacement item. Thank You Wayfair.