Twice I ordered it and both times it arrived damaged. The first time the door was broken, rendering it useless. But Wayfair sent a free replacement. The second one arrived damaged too (dented, picture attached). Wayfair again is shipping a replacement. For free. That speaks highly for them. The two star rating is because although the fireplace is adorable and a perfect size for a small space, it is unfortunate the piece keeps arriving damaged. I hope the 3rd time is a charm.