We had an upright freezer, but it got fried when we had some electrical problems.  We debated about whether to get another upright, or switch to the chest freezer.  In conversations with the sales clerk, she mentioned that the uprights are frost free, and that may have been causing the icy ice cream that we were experiencing.  So we chose this chest freezer.  So far, the ice cream has been much better--fewer ice crystals--and the rest of the food has been good too.  It holds a lot more too, but I miss being able to see everything on the shelves...