well the item itself is OK but the shipping and whole wayfair experience is terrible. there is no email address for support. trying to get help sends you through this roundabout mess of articles and finally a phone number is "revealed" where you can call and sit on hold. tracking shipping sucks; the website says updates every 1-2 days but in reality there were no updates. i live in a major city and shipping is always fast and reliable so it seems they use the cheapest possible shipping courier. overall, this has taught me why everyone uses amazon :(