This sofa looks and feels great! It arrived in prefect condition and was to my surprise, very easy to put together! I'm very happy with this sectional. It has a firm seat and fluffy back cushions, which is how I like it! The ottoman is great quality as well with ample storage space. It has a nice hydraulic hinge to stay open for you while you reach in to get what you need. This set would be great for someone looking for a beautIful sectional to go in a small living room.