Love this couch! The seat is on the firm side, especially on the edge. Sitting back into the pillows however is very comfortable. It was fairly easy to put together, took us only a few minutes. It’s light, pretty sturdy but I wouldn’t be too rough with the arms. The wrinkles in the pillows have smoothed out over the couple weeks we’ve had it. The fabric is soft, hasn’t seemed to scratch. Over all very happy. Shipping with wayfair seems to take forever, but it is free.