I have so many positive things to say I’m not sure where to start! The couch itself is incredibly beautiful—slim profile, sleek, gorgeous fabric, beautiful color. My shipping and delivery experience was fantastic! The couch arrived three days early and the deliverysetup team was so sweet and helpful. The couch is NOT soft and cushysquishy—it’s just not. Normally this would be a buzzkill for me but it’s so visually appealing and perfect in every other way that I don’t feel I’m sacrificing at all with a more firm sitting experience. I’m wishing myself good luck in keeping my dogs away from it!