This couch is amazing. You get exactly what you see. A deep, soft sofa. Perfect for relaxing. I don't know why people complained. They ordered a couch that is clearly huge that you have to climb out of. This is exactly the type of couch I wanted. Perfect for binge-watching your favorite show after a long day, not perfect for tea with the Queen. My 15 year old daughter unwrapped it and assembled it by herself. I ordered the item and it was in my living room four days later. I'm thrilled.