I originally ordered an ottoman very similar to this on Amazon. After reading the reviews I was slightly reluctant but tried my luck with it anyway.  It came with the wood trays all beat up, but the worst was the mold in the bottom of the compartments. I was able to return it for a full refund (no issues there), but I immediately purchased this one from Wayfair. The ottoman was packaged perfectly and the entire piece was protected during shipping. There was NO damage to any of the trays and it is simply beautiful! I can tell this will be durable against my kids too! Very happy with my purchase, should have ordered from Wayfiar from the very beginning!