Box came banged up but mattress was perfect inside! We knew we loved lucid because we bought our daughter a queen 10” 2 years ago and it’s such a great bed. Lucid mattresses are firmer than you’d expect but once you get used to them you’ll never go back! This 14” plush king we got is plusher than our daughters bed but still on the firmer side but that’s what we wanted! So comfy!!