Arrived neatly packed along with updated tracking information. Followed directions and it was pretty easy to unwrap. Could have used a “this side up” sign. Let it expand and I’ve been sleeping on it for several weeks. You don’t feel like you are sleeping on anything. It’s like being on a cloud. The mattress molds to your body. No pressure points. Have pillows to match and they are wonderful. Found out about the mattress from a health-exercise expert who recommended it. First time I bought online without trying it but I am it disappointed.