The look is great. I purchased the Ivory because the dark gray color, I believe, was out of stock. I was nervous about the Ivory color, easier to see dirt build up, but the Ivory has a chic look. I scotch guarded every piece for extra protection. My only issue was that some pieces came with dirt marks on them from poor packaging. The manufacturer does cover the pieces with plastic but does not seal the plastic covering. I had to spot clean several pieces before I even sat on it. Other than that, the cushions are very comfy, especially the ottomans. There is no head rest support. The height of the sofa is pretty short, but great for lounging or naps.