I was very impressed with packing, parts, and instructions. To start off,  I was worried that the parts would get tossed around, or it would be cheap for what I paid, etc. When I finally received this chair I thought it seemed like a good deal. When I opened the box I was impressed with how well it was packed and that everything was contained within boxes (No loose parts to be found!). The instructions were very clear for assembly., and they provide an extra screw and extra washers for each group. Once assembled it's a very sturdy chair and has all the creature features one would want WITH a height and pressure adjustable lower back support. Would absolutely buy again.