I totally love everything about this Floor Lamp. It was everything I expected. The only problem was there was a crack in the middle part of the base. Normally I would have just attempted to glue it myself but because it almost went totally around I decided to email the service dept. and let them know. It was not even 5 minutes and they called me and after we discussed what was wrong, they sent me another lamp which came the following week totally fine! The customer service I received was beyond excellent!!! They went out of their way to be both professional and friendly. I have never been so satisfied with customer service as I was with those from Wayfair. I love this lamp so much and I love Wayfair!