Purchased The Blue color with 2 ottomans. Had a professional come to assemble. Was told the order would arrive 13-17th and it arrived on the 13th. So I had to move the assembly appt, which was no problem. Order came in 3 boxes. While he was assembling he noticed 1 seat cushion was black. So I immediately called CS and talked to Laura, who was very nice and took care of the problem quickly. 
The sectional is low seating and the back doesnt have enough cushion to really be comfortable. I still have 48hrs to go so hopefully in that time the cushions will expand more. The ottomans are very cushy and soft. Just hope the sofa cushions can catch up. But it doesnt have a high backrest. It isnt as soft as I thought it would be for a Comfy Cloud. It will make a good guest sleeper. Overall, for the cost, Im satisfied.