While the headboard appears to be what I ordered, the process has been quite frustrating, involving several calls to Wayfair since the internet resolution system doesn't seem to work well.To be clear...ordering was simple. However, the product was shipped in two cartons, but this was not made clear on the website or on the packing ship. A call clarified that a second package was forthcoming...no mentioned of why is was shipped a week later than the first or why there was no mention of two packages. Service personnel were helpful, courteous, and resolved the issues. The second package came, quite beat up, and the hardware set was missing. Again, called, got through to the right person, hardware is on its way...why does it take another five days? Anyhow...it's not like Wayfair just started its business. I like the product. I hope my next experience is smoother.