We received the sectional after waiting almost a month and the chaise was not the correct chaise. It faced the wrong direction. When I called to get the problem corrected they went above and beyond! When I asked how to package up the other one to get sent back they said to just keep it since it was there mistake! I've never recieved such good customer service! The only reason why I did t give 5 stars is due to how long shippin takes.