I received my chairs very quickly and fell in love with my first set of chairs. Upon opening the second set, I realized I received defective chairs. None of the holes lined up with the back of the chairs and the chair cushions. I spent hours trying to put them together, and finally I gave up. I called Wayfair the next day, and explained my issue. They were very understanding and literally sent me a new set the very next day. Those chairs lined up perfectly and I put them together in no time. I am very pleased with my new chairs and the customer service I received from Wayfair. The chairs are beautiful and are of great quality.