The delivery process was outstanding. We received calls all along the way. The dresser is very well-made, high quality. The only thing we did not care for are the small, dark marks on the front of the dresser. If you look very closely on the photo you will see a rectangular, dark mark. The marks on the drawers look very strange when you look at the dresser, like a mistake. We ordered 2 dressers and the bed, all have the odd marks. I think they are intentional, but again, they look very odd. Too much hassle to return them at this point but I don't think I would have ordered if I had noticed the markings.