This was a great personalized gift. The order site was easy to navigate, the customer service was great. It took a little longer than originally told it would (about a week longer) but.......being a small company and me waiting so close to Christmas it was fine. I did receive an email right away letting me know that it was a little behind (hints the great customer service) We received it on time and it was great quality work. It was a gift for my daughter and son in-law and they were very happy with it.