I just got this today, a day earlier than scheduled. I was able to assemble it in about an hour by myself quite easily and all of the pieces were unscratched. It’s a great piece overall and I would feel comfortable recommending it. 

When the heat and flame are running, it does make a slight sound (like a fan). However, I don’t think it’s disruptive. The heat that comes out is impressive. The light from the “fire” is dim but cozy and relaxing. 

My reasoning for 4 stars instead of 5 is because the actual fireplace/heater came with no instructions and it looks like it came with the wrong brackets to stabilize it in the mantle. The mantle stays in place just fine without them but it would have been nice to get the right parts. There was a part of the fireplace that also looked a little scratched, so I’m wondering if someone opened this previously. 

Ultimately I’m incredibly happy with this purchase and am hoping to enjoy it for many winters to come.