My fig tree arrived with a broken box and some damage, but as soon as I emailed customer service they responded immediately! They were extremely helpful and excellent in their customer service. A replacement tree was sent out right away! I haven't received it yet, but the damage to the first one was definitely not their fault but they still took responsibility and took good care of me. I would order anything from them again. Excellent company! Oh and minus the damage, the tree was beautiful! I can't wait to get my new one!