We bought this about 3-4 weeks ago and for the most part, it works well, good flow, the pressure is even across the board - a handsome shower fixture ... however, the hose that connects the handheld component is made out of some kind of rubber that will not relax or lay flat, it just wants to remain in the shape it was in when it was shipped (a coil) and it just fights you every step of the way. For the amount of money the fixture costs, you'd think they'd include a quality hose, something flexible AND durable, not some weird rubber garden hose.