I'm giving this 4 stars because of the wonderful customer service I received from Wayfair after calling about this hall tree. The hall tree itself is a horrible piece of furniture! The washers and screws do not fit together correctly, making it impossible to put it together. When we were unable to put the first one together, I called Wayfair and they sent another hall tree. Unfortunately, the second one had the same problems! And the material it is made from is pretty cheap! I'll continue to shop Wayfair for other products though because they do have excellent customer service!