I'm not going into the story now, after 4 phone calls and talking for a long time, your company's violated my trust and I will never do business with you again!!  I have put it all over social media and found someone else who had the same problem. I do not have the mirror since to sent it to the wrong address and your company said you would not send out a replacement and then!! I couldn't believe they put in a refund as though I was returning it and took out $6 in shipping costs for a pkg. I never got!! I'm an old lady and I have no patience for a company such as yours it will also be sent to the BBB. Hope the person who received it is enjoying it, since people today have no morals so I doubt they sent it back.  BB&B used to be my favorite store and now you have also ruined that for me!!  You won't be in business long operating the way you are and your phone reps are totally ignorant and the last phone call he was obnoxious!!