The fountain is great and after the initial fear of testing it my cats and dogs began to love it. It is a great product and the multiple spout option is spectacular. I am in process now of ordering replacement filters and an extra pump as back up. Just to clarify about the cleaning of the pump, they mean it be careful not to let it gone more than 3 or 4 days max before you take the fountain apart and unclog anything by the intake section of the pump.