We've had this machine for a few months now. It is lovely 60% of the time, and makes great espresso drinks when it works. However, it automatically shuts off the steamer when the machine gets "too hot", which is typically halfway through the first cappuccino. Then you have to turn it off for ~30 minutes so it can cool down. I am not sure if this is a defect in ours in particular, but we are really disappointed with it overall. KitchenAid is my absolute ride or die generally and I will defend my stand mixer until the end of time, but this machine let us down after just a few months.