Very pleased with this counter stool.  It came on time, intact and well-packaged.  I ordered 3.  It is comfortable and swivels well.  One of the packages did not have the Allen wrench; however, I had one that could work.  Some washers were missing in another package.  The directions are adequate; although it takes a bit of thinking it through.  It takes 2 to assemble.  My husband and I are pretty handy so it wasn't too bad.  Took about 30 minutes.