We started to set up the bed and halfway through realized that the product had been shipped without all the required hardware.  We called and were told that the hardware would arrive in 10 days!!  Apparently cannot send remaining screws etc faster but apparently "we were welcome to go to the nearest hardware store".  Have a bedroom with a half finished bed.  We will try to get all the missing hardware from a hardware store, but not sure would want to order anything else from this company.  Very negative experience.