I have been getting conflicting information from two different customer service assistance. I want to return a rug that came not as the picture showed. But the one Assistant said they would mail a label to return it and the next lady said they would email it and I have to go somewhere to get it printed. Also the first woman told me I could schedule with FedEx to pick it up at my house and the second woman said I have to take it to a FedEx drop point. What is the truth?