The packaging was broken and the silica gels inside had spilled everywhere. Super annoying when you have pets. The metal support rods were against the cushioned sides and made an indent in the foam. It also came with a few missing washers, but I'll blame that on the packaging and delivery. But overall, once the bed was assembled, it looked great! I would definitely recommend the insurance on it, but aside from the packaging, I am very pleased with my purchase.