The chairs are lovely, easy to put together and comfortable. They match the cream and red oak kitchen perfectly.  One of the original stools came with a crack in the wood that goes behind the chair back.  It must have cracked as a result of being bent or during transit. I noticed it right after I put the chair together and stood it up. I immediately telephoned Wayfair.  The customer service agent was very nice and immediately helpful.  Wayfair quickly replaced the chair at no cost to me.  The only thing they needed was a picture of the crack which I sent to them. Originally, they were only going to replace the seat however, they were unable to obtain the chair seat only, so sent me an entirely new chair.  Thank-you.