The second rug is as expected after seeing the picture. The first rug was incorrectly labeled and customer service quickly corrected the situation and sent a new rug. The delieveries were quicker than anticipated and very efficient. The delievery window was within a few hours and the driver called when he was enroute. The delivery folks wore shoe protectors and took all the packing away. Great job, I'm pleased as always with my Wayfair experience.