I really love all the storage in the bed.  I may eventually replace the handles, but have not decided yet.  (The leather loop handle is a little different.)  It is a firmer surface than we previously had but we are both fine with it.  It definitely takes some time to put together.  The instructions are only by pictures and sometimes took some puzzling to figure out.  Need to stay on the step by step that they give you.  Figure a full day from start to finish (I started in the afternoon and had to finish the next day).  It was worth the time and I am very happy with this product.