I received this in a timely fashion, the box was undamaged.  When I opened it the side of the wooden seat was caved in.  I was in the process of building a new house and this was for my bathroom...So in the chaos of selling, moving, building, I had this to deal with.  They said if I send them a picture, they would get the part and mail it back.  I was disappointed with its condition and that it required too much time and attention.  I elected to pitch it and learn never to buy something like this sight unseen.