This order wasn't a smooth process but was resolved and satisfactory in the end.  My first order was lost in shipment.  I reported that it was lost and requested that my replacement order be at the current sale price.  Through email, I was told this wasn't possible but offered a 10% discount on my next order.  That was not a customer friendly or satisfactory response.  I phoned and was able to speak to a supervisor who quickly offered the sale price on my replacement order.  The resolution was satisfactory, but it took well over an hour of my time.  Linda Kruger