First time I ordered this 10 piece set it came with only 8 items, the two decorative pillow shams were missing from the package.  I called customer service and they shipped out a second set which I received promptly. Still awaiting instructions about how to return original set??? They said an email would be sent but so far have not seen it.  Concerned that I will miss the return date for the refund and not be charged for two sets. I was only charged for one, the first original sent, the second, replacement (which included the shams this time) was at no charge but this must be only until I return the original?? I tried communicate with Virtual Asst just now but it did not understand my questions. Guess I have to call and speak with a human!