The chair was delivered by Fedex and the package was not damaged.  The chair went together very easily.  Four feet twist onto the bottom and the back of the chair slides into place.  It maybe took 5 minutes. The seat is firm and the back is soft and comfy.  I know the foam will get worn in after some use.  Because of that, I prefer it to be firmer when it is new.  The pillow, where your back rests, has a zipper at the bottom.  For me, that was a plus.  I can always add more fill if it is ever needed.  I am pleased with this purchase.