The rug is lovely. Sadly, I received  a red rather than green rug. Customer service was quick to reply and very nice, despite me saying I wasn't asking for a refund, they provided a 15% refund. I kept the rug, because returning it would have been a challenge (it is a large 9X12). The rug arrived rolled and then folded over and, over a week later, it is still lumpy and curled on two corners, despite vacuuming and heavy object/furniture placement. I definitely won't purchase a rug or any other large, difficult to return item online.