I have been raving about the unbelievable customer service I experienced with the purchase of this bench! I purchased it as a Christmas gift for my son and daughter in law. He attempted to assemble it on Christmas Day but the wood cracked when he put in the dowel. I dreaded the thought of retuning the bench. The morning after Christmas I went onto the website and within minutes I was informed a new bench was in the process of being ordered. This was a Wednesday morning and a new bench was at my front door the following Monday! My son and daughter in-law love the bench. I will certainly will order through Wayfair again and have been very vocal about my very positive experience!