Not only have we used this carpet cleaner twice, but we have lent it to 2 friends down the street. Everyone's carpets come out looking SO FRESH. Grateful for Stellar Product Testing Panel for having us test this product. This carpet cleaner was so easy to assemble and use to clean. The instructions were helpful and we could all follow them quickly. My favorite feature are the different shampoos you are able to purchase from Bissell- we have a lot of pet messes and it was nice to be able to tailor the shampoo to the mess. I used the tough stain tool on our couch and was able to get additional kid messes out- which was wonderful and efficient! I recommend this product for anyone with pets and/or kids. It gives us such peace of mind that we can easily clean our carpets!