Bought this cooler one month ago. Was impressed with the size and construction of it but when we used it was disappointed that the ice melted within the day . I contacted the Co. and they realized that I was missing a seal between the lid and the box. They took care of my problem and I had the seal within in 3 days. Thank you so much for your dedication to your product and your customer service team to resolve my problem. Looking forward to using my cooler from Lifetime Products.