The only reason I gave it a four star is it is very heavy which is hard for people with wrist problems. Other than that it is very well made, works well and should last a long time. Has a two year warranty so longer than most other brands. Has steam on/off button. Easy to put in water in tank. Has heavy duty bottom. What is really nice is the three way auto shutoff in case you forget to. I didn't have any drips either like another brand I have. The cord pivots too making it easier to use.