The finish on the bed was marred and had scratches when it arrived. I was disappointed. We had to call for added hardware as the instructions and the actual wood pieces did not match. There was a modification in the instruction booklet that had stickered numbers over the printed numbers in one of the frames. The bed we received did not have the holes that the instruction booklet stated where there, and so the hardware supplied did not work. We called the number on the leaflet that came with the bed and ordered what we think will work. The person we talked to had no idea about this bed and only could recite her script. I did not care for this customer service. Hoping the hardware arrives soon and we can put the pieces together .....