This was my first purchase from Wayfair and I was pleasantly surprised.  The shipping company used was professional and easy to work with.  Although I was given the standard 4-hour window for delivery, they said they'd call thirty minutes before they arrived.  They did just that and I didn't have to wait around at all. They were right on time!  The chair is great!  It's comfortable and seems to be very well made.  The color seems a little off from the picture, but not terribly so.  I love it!