Love this fireplace. My only complaint is that sometimes the flames freeze in place. I contacted wayfair and the company did send me an email regarding the issue but I feel like it doesn't stick enough to make me want to uninstall it from my wall after all the work to put it there. It seems fairly good lately and will keep an eye on it. Wayfair has a pretty good return policy So Im confident that if the problem persists that I will have no trouble having it replaced. Outside of that, it is a beautiful insert and it heats my basement beautifully.