The first  one I received was defective  from Hamilton Beach. Coffee tank had a hole in it , appeared to be where tank was formed and was not caught by Hamilton Beach manufacture. 
Wayfair customer service was GREAT. They shipped out another one and received it in 2 days. So for I have no complaints. If this one last as long as the Hamilton Beach I had before, I will be a  very happy customer. 

Pros: Great Value, Fast Delivery, easy to use
Cons: non so far