This chair came in beautiful. For the price it was at we got a quality recliner that was perfect for our office. It reclines very smoothly and effortlessly. You don't need to pull a lever or anything. Just push back and it is fully reclined! The only con I could say is that The leather was not so top of the line. It could have been a little richer feeling and smoother. But like I said- for the price I would order this again in a heartbeat. my client was extremely happy.