I was looking to purchased this type of smoker grill for my son's new home and there are many different types of these smokers out there. I decided to go with the Z Grill 700E after reading some positive reviews. I am very happy with my purchase of this Z Grill 700E and so is my son! The customer service person Destiny was very helpful, courteous and professional in assisting me with my purchase as I was purchasing for my son who lives in another state. Delivery was fast and I was able to track it every step of the way! Can't wait to visit my son and have a meal prepared on this Z-Grill! Thank you!