Given a time slot for delivery, item delivered on time. Heavy box two persons required to carry it up stairs. Removed item from box a safety cutting tool included. It does unfold very quickly when plastic cover cut. Mattress is firm and only took a few hours to expand. I have used it for over a week now, takes a little time to get used to sleeping on the mattress but pleased to say it is very comfortable and gives me a good nights sleep. No more sore back. Mattress looks good and I would recommend it. 100 nights sleep trial and 10 years guarantee, what’s not to like.