My first Yukon arrived quickly but was dented.   

Support responded quickly to my first email giving me the option to either get a free tool kit or they can send me a shipping label to send it back.  After a few lost emails asking for the shipping label, I asked again online and received the return shipping label. 

Today the replacement arrived and it was

1)  Unused but the box has obviously been non-factory repackaged. (Extra tape.  Protective bags ripped and not closed)

2) Dented. Also there was a big duct tape X marking the dent so I know it shipped this way. 

So I'm 2 weeks after ordering and still no stove I can actually try out.