My husband and I did not have high expectations with the reviews about how the rack was not well protected for shipping...and bent wine holders...but we were both pleasantly surprised. No issues with the rack...it arrived wrapped in Bubble Cushion so no damage there. The wine holders do not appear to be totally level and we are still not sure if it's on purpose or not. You can't tell when the wine is on there and it is in our pantry so no big deal for us. We are very happy with the shipping, the rack and the price.