The product itself is functional; however, the low rating is due to the horrible delivery policy that wayfair has for its customers. The product I ordered was delivered earlier than the expected delivery date or the confirmed delivery date - does Wayfair think its customers have all day and weeks just to wait hand on foot for their products? I felt as if once the product was paid for, customer service for the customer was done. I was working the day the product was delivered and had to scramble to accommodate the early delivery. I had expressed my concerns about the product being delivered and the customer service agent (both on phone and on chat) were useless and told me to contact the shipping company directly as they could not do anything about it - terrible customer service. Other competitors definitely have better shipping policies and customer service with the same products, I will be buying my next product from them instead.