I purchased the Revolution HydroSteam Pet machine to replace my 12 year old Bissell that had seen better days. I received it within 48 hours, (standard free shipping). Can't say enough good things about their customer service. It is second to none. I needed to get out some troublesome traffic area spots as well as an old coffee spill on my carpet. The machine worked as advertised. I did go over some areas twice, but the results were better than I thought possible. This machine is lighter, easier to use, and easier to clean than my old Machine. I recommend this product.