When I received the pans they were damaged.  The box it came in wasn't in good shape...thanks to UPS I'm sure.  However, there wasn't any "real packing material" in the box with the pans so they were just flopping around in there.  I called customer service right away and he was great!  He listened to my concerns and suggestions.  He sent 2 new pans and no charge and they came intack and packaged nicely. He had the packaging department pack it correctly.  My husband used the pans right away and said, "these were a great purchase".   Peggy.