I tried this coffee maker and it does a great job of making coffee. I don't end up with grounds in my cup like many others. The pre-program is great. The buttons are ergonomic. The design is slim yet it holds a lot of coffee and keeps it hot! I am giving 4 stars because the top lid of the item isn't great. It is tense to open and feels like it will break everytime you do. Wish it had a little better lid design.