This coffee maker was given to me as a gift for Christmas.  I have problems every once in awhile with the iced coffee.  I will put the Kpod in there, then there is a lot of steam that comes out and about an ounce of iced coffee and it shuts off.  It doesn't do this every day but at least once a week. I called customer service and she asked me to try different things.  We used the Kpods and it worked.  Now it is doing the same thing with the steam burst and an ounce of coffee.