the massage is ok! although i don’t see a difference between the two massages...the feet massage is nice, the massage on the back is a bit rough i had to put a blanket on the back rest to ease the pressure. it is NOT a zero gravity chair! the lower back massage is nice. the shoulder massage is non existant, air bags don’t help at all and finally the neck massage forces you to bring your head way back in a position not confortable. So all in all considering the price it’s ok! but i wouldn’t buy it if you had a real back problem that you wanted release from..