Thank you so much for your response. This is a true testament as to the kind of company you represent. I have used the smaller PURE dehumidifier in my basement bathroom and it has worked incredibly well. I was surprised as to the amount of water it actually collected. I probably emptied it once, sometimes twice, a month. It had a quiet hum to it, which I appreciated because it let me know it was working. Unfortunately, after checking on it about a month ago, it was not running. I tried unplugging it and doing a thorough cleaning, but no luck. After doing a quick search online, I found that another customer had the same problem and that you responded favorably by sending them a new unit. I was very impressed, so I decided to reach out. Thanks again for your response. Have a great day! I will be purchasing another unity for my closet.