My boyfriend's mom and I ordered this for him for his birthday. It arrived on time, the outer box had a small hole BUT the box the cabinet was in was in great condition. It was missing 3 parts needed for 1 of the shelfs, one of the magnets was defective and it had some minor scratches.   I emailed wayfair in regards to the cabinet( all stated in my previous post), I sent pictures of the cabinet in the email. They replied promptly and their replacing the whole cabinet! I will most definitely be doing business with wayfair many times in the future! Their an awesome company! I was just expecting to get the replacement parts, not a whole new cabinet!  Thank you wayfair!  He is going to love this cabinet almost as much as I do!