We absolutely LOVE this gazebo!  We have been using it non-stop.  It's everything we had hoped for and more.  It is sturdy, well built and keeps us in the shade on these hot, sunny days.  We opted for the Handy service and I'm glad we did, even though there were some scheduling issues with that.  The pros that came to our house were amazing and did an excellent job.  We ordered the black roof, but received the faux copper.  We didn't even notice it until the gazebo was up.  We like the one we got so there's no problem there.  The other thing was that we were short one pack of 16 bolts which we were able to pick up at a local store.  Wayfair worked with us and reimbursed us.  Other than these few snags, we are thrilled.  Well worth a little bit of inconvenience!