this is my first automatic espresso machine, and it really has made my life easier and obviously more delicious. the only major issue I have with the machine is that it doesn't allow for a double shot in one brew. you have to either brew two shots one after another, or you have the option of setting a "double shot" as your My Cup option in the app. other than that, the shots are perfect, the steamer works great and you can set it to different steam settings. the machine auto rinses before every brew, which is awesome. you can actually see the dirty water turn clean as its rinsing. the drip pan catches it all and its super easy to clean.