The professional service technician that Handy sent to put our bed together was outstanding. He called 30 minutes before his scheduled appointment time to let me know that he had arrived. When he came to our door, he was courteous, polite and very mannerable. Upon entering he took his boots off and placed them on the shoe tray with our shoes. He went up and took a look at the boxed bed frame, came back went to his truck to get his tools, came back to the house, removed his boots and went to work. He was completely finished within the hour. He then took the box to the outside trash container, thanked us and left. He also gave us the leftover pieces to the bed and explained their use, should we need them. Luis is top of the line in our book. I would give him a 10 if possible, awe heck, I am giving him a 10✋✋