I was sent three of these couches. The first one was delivered to a local facility but it was too damaged to complete the delivery. The second one was taken up to my apartment but it was also damaged. The third and final sofa has a small split in the back of the couch. It's easily fixable with something from the hardware store so I'm keeping it. It was frustrating having so many issues with the couch. Wayfair did a super job helping me and keeping in contact the whole time. I reached the conclusion though that a lot of the wood used in the couch is cheap particle board so smooth delivery is nearly impossible.
The couch is beautiful. After an OK delivery I'm very happy with it.