Not anything to do with you other than the transportation you chose  (Fed ex). Box was beat up when I received the shipment, I opened it the best that I could without taking it all of the way out of the box and didn't see any obvious damage. Unfortunately when i got it to the job site and removed it completely, there was allot of damage. I couldn't wait to return it and have another shipped to me, so i spent about 3 hours putting it back together and repairing the cosmetic damage. Moral of the story is that i probably will just purchase such items locally so that i can inspect them before i purchase them.