We ordered this fireplace just before Christmas. It arrived packaged in two heavy boxes. It was VERY well packed, and the pristine out of the box. Assembly was simple and the directions were well written. All parts were well labeled. It probably took about an hour total for assembly. The finish is a nice smooth white painted finish. Functionally, standing up close, I was concerned that the flame was not realistic, but standing back 10-15 feet, the flame is much more realistic, and I'm really happy with it. We haven't used the heat feature much, but the fan is quiet and is not bothersome.