I will update this review once I have a guest sleep on the pullout, but in the meantime I am very happy with how thick and comfy the cushions are. The sofa looks just like in the pictures. I have to add that I am VERY happy with the customer service I received with Wayfair. Prompt, responsive, and I received direct email and telephone contact information for a representative assigned to handle my questions. Thank you Katrina Black :)