This is my 4th Napoleon as I keep upgrading each time and I love them all.  The worst of it all is each grill that I purchased was never able to be used out of the box due to missing and or damaged parts.   So other than the minor hassle of calling Napoleon,  I still love this Grill.  Napoleon's Customer Service is 2nd to none and I mean that literally as it is always Drama free and immediate resolve to fix and or replace and issues with the grill.   Maybe one day in the future my Next Napoleon, Hopefully for the future when I make the move to get the Phantom RSE 425, it will arrive undamaged and with no missing parts.. Once again Napoleon's Customer Service puts me at ease knowing that they stand behind their Grills 110% each and every time.