The bed was advertised for next day delivery.  It wasn't delivered the next day!  After numerous emails to Wayfair and the delivery company (none of which were responded to), after numerous attempts to talk by phone to someone at Wayfair and delivery company (it took several days to talk to a person, not a machine) and after a full week of waiting, trying to get an actual delivery date, some kind of customer service, the bed was delivered.  I was told I would get 1/2 hour notice before delivery, to save me staying in all day......... The bed was delivered whilst I was out, but fortunately I had the foresight to get my neighbour to wait in!
The bed is great quality and was easy to assemble.  I can not praise the product enough!!
The customer service and delivery service, whilst very polite when speaking to you, is absolutely diabolical and inconsistent with each other.