We love our new sectional! I eyeballed this couch for a few months before making the purchase because I was a little nervous buying a couch online and was blown away with the product & delivery process! I received updates throughout the entire process, text message morning of delivery with tracking info so I was able to see where I stood and the driver gave me a curtesy call 1/2 hour before delivery. As for couch itself, it’s absolutely beautiful and just like description.  If you’re skeptical like me, just go for it, you will not be disappointed!!