I received this well packaged with no damage with delivery. Although after unwrapping the mattress and waiting 24 hours, it only expanded to 9 inches instead of the actual 12 inches that it was supposed to.  I feel this was just a glitch with the one product.  I called Wayfair and explained to them, sent them a photo, and they will be replacing it. They are true to their word of standing behind their sales.