I believe this sectional is wonderful addition to our outside patio. I would have rated 5 stairs if the cushions were a bit more "cushiony" and if the pricing were a bit better. I have seen comparable pieces at local stores in actual wicker (that of course don't wear well) price pointing at just over $700 without the table. Its a trade off to have the resin in look, but know it will last years more. We did find a 92" wide water proof cover and after moving the cushions to one side we can prop the ottoman on the couch and throw the cover all pieces. The table conveniently comes with a cover. There may be a upgrade in cushions next summer, but all works great for now. 
As far as delivery they were spot on with delivery date and even called the evening before to confirm where the box needed to be put and texted when the delivery was made at  7 am (apparently not to disturb our sleeping house). Ha.