Purchasing the mattress was a nice experience. We have purchased numerous mattresses from Citadel #115002 facility because of the professionalism received over the years. This purchase was absolutely the same. Aaron was extremely familiar with all products in the store and actively listened to the style and concern my wife was communicating. Aaron made this purchase a seamless event, minus the overall cost (That actually hurt a little.) However, the contracted delivery personnel were quick to say they didn't speak English. I would encourage the team to at least work with the employees as to minimize the communication challenges. Although I am pretty sure they all can cash their checks with little or no issues.