Rating is for the table itself and not the lack of customer service or time it took for delivery.  The table looks great in my dining room.  The shipping dates when the table was purchased were a lie as the table did not ship for almost three weeks later.  Then took forever to be delivered.   

Pros: Nice deep rich finish, sturdy table with clean lines
Cons: Refused to match the price when it was on sale at a sister site even with proof was provided for the sale price. Shipping took forever.