Let me start with Wayfair support. They have been amazing and so helpful. Unfortunately it seems like this product finish has changed. I got the wrong SKU at first and it looked like the wrong wood no big deal Wayfair was super helpful and sent me another. I got the new box and a different SKU and the wood is EXACTLY the same color. So far as we can tell the manufacturer must have changed something in their process and this item no longer comes in rustic wood or dark wood but some other color only? Supports great but if you have your heart set on the finish looking like other pictures posted I never got that.