The bed was in shambles when we received it.  The customer service representative told us to discard the 1 of 2 boxes.  Thank God we did not.  The supervisor told us that we had to return both boxes or they would not refund us.  They also told us that we would received a 10% DISCOUNT on our next order, However, I just tried to re order a second murphy bed and there is no discount code or anything to apply.