We bought several lighting fixtures from your site and I've loved them all!  This is the only one that I've had even the slightest issue with..and it's not even a big deal kind of issue.  There are teeny pins that hold the bars together and we were missing one of those pins...just one.  I called the manufacturer and they said to call you guys and you'd be able to send me a replacement pin.  I'm actually doing that today!  Just with the move and all I haven't had the time, but it's getting taken care of today.  Other than that one little thing, I love the pendant and I think it's awesome!  I love your site!  I think I'm the queen shopper for you guys!