Ordering was easy. It came quite quickly and set up easily. The cats love it and so do I. The only thing I would change is the size of the hammocks...they could be a wee bit bigger for my kitties. But as it is...they use it all the time. There is always someone on it. The price was really good for the size and scope of the structure...my old one was more expensive for less play. As for construction and durability, only time will tell. I believe that what was listed as plywood is really mdf...but still solid and seems well made. The biggest problem was trying to keep the cats off it as I built it...they loved it from the minute it started to rise off the ground.