The first package came in,  slightly banged up.   When opened and item was put together it became clear it was defective.  The body did not fit the drum, 2-3 inches short.   I called to request a new one and was told because it was a registry item I had to deal with a different team, they couldn't be reached and I had to try on my own.   That did not sit well as I had a party that weekend and needed the light for then.  I requested a manager,  spoke with a nice gentleman who helped me out.  He overrode the original statement,  shipped a new one expedited to arrive in 2 days.   Needless to say the light came in,  easy to install (not a professional) and looks beautiful.  I would have given 5 stars as the light is gorgeous,  but the hassle should not have taken place.   Crystals are easy to put on,  finish is as described... antique dull gold.