Ordered the bookcase weeks ago. Something happened in shipping and I never rec'd the 1st one; called Wayfair and was given the option of refund or replacement. My customer rep was efficient, professional and helpful. I chose replacement, though I was leery after my experience. I was pleasantly surprised to see that within  6-7 days, I had the replacement. Love the design but my husband had trouble putting it together. Some chipping of shelves; many of the numbers had fallen off the shelves so it was tricky finding where each went.The middle octagon shelf is somewhat crooked but I can't help saying how much I like the shelf design.