Arrived damaged, was initially emailed back (same day as emailing with complaint) but since then it has been 3 additional business days, no response, and I am left without a bed. Gouges in the metal and scrapes all over the headboard/footboard. This poses a safety issue. Arrived in bags covered withdark brown dust within the cardboard box. If nothing else the storage warehouse where these are kept must be filthy. Could be a cute bed if it were not damaged, just not willing to get tetnus from it. Still waiting for Wayfair to resolve this