I spoke with the Customer agent regarding the item is defective. It took forever to send the return label, I have asked her multiple times would I be charged for the item to be returned and she has confirmed no charges for returns. I returned the item and I didn’t get a full refund. I have tried to reach out to the supervisor multiple times the past 3 weeks but no response. I wouldn’t recommend ordering from this website I used but not anymore due to poor customer service and false information. I believe it is not fair to be charged for damaged item.