Item was definitely previously open.  Box was ripped open, taped back up, and everything was loose inside.  Going up the stairs I could hear everything moving against each other, metal to desk, metal to metal.  An as I opened it the Styrofoam was broken, wooden parts weren't even wrapped, looks like it went through hell.  luckily, all the pieces were there.  The main piece of the desk was scratched, legs were scratched. Not sure what the hell happened but it's very upsetting.  Other than the horrible packaging, the desk seems sturdy and looks like it does in the pictures.  Not worth a return, but definitely would like some kind of reimbursement.