The ordering process was quick and easy. It arrived in good condition and was packaged adequately. It arrived assembled! However, I am disappointed in a few things. First, it is darker than it appeared in the photos. Second, the drawers to the dresser are very shallow and short. I should have paid better attention to the dimensions. The drawers don’t hold much. Lastly, the drawers do not open smooth at all. I have to pull hard to get them to open. It does have a nice appearance and despite being manufactured wood or particle board, it looks more real than a lot of pieces I’ve seen. I would not purchase this again and would return it if it wasn’t such a huge item.