The customer service is horrendous !! Been waiting for resolve on an issue with this rug . Had a stain about 6 inches and 2 inches wide on the white part of rug . All they keep asking is to put an item near it like pen or pencil , and add piece of paper with order number . And up close photos with lights on . Like oh my goodness the item is clearly shown in pictures it’s soiled on one part of rug . The rug is beautiful I would of requested an exchange but the item
Is sold out in size I purchased and has 4-5 weeks restock wait .