PROS: Ordering was a breeze. Website = user friendly. Shipped right to the front door and rather quick I might add. Arrived in tact and no damage to the stools. Assembly was rather easy... took a little time, about 20-30 minutes per bar stool (mostly due to the unpacking-unwrapping, etc.)... I put these together myself w/out help with no problems. They LOOK classy and elegant. Perfect thus far. CONS: The Swivel / w/arms... the swivel plate started squeaking moments after my husband sat it it. Now, my husband is AVERAGE height (6'2") and weight (210). Not sure what's going on there but as handy as he is, we'll get this taken care of... SUMMARY: The squeak is not enough for me to pack it up and send it back; however, I DID order a second one (with arms) because this one is terribly comfortable (vs. the swivel w/o arms). Hope this helps!