This cart came in as ordered. It is a very nice cart and looks exactly as pictured. I would rate the cart itself a 5, but used a 3 with this review because of a subsequent order on which the customer service has been less than desirable. I am hoping the 3 stars will get their attention. I placed an order on 5/26 but have yet to receive it (it is July1). I received notices for 3 additional delivery dates and now my order status says it will deliver in December, yet when I look up the same item online, there are items in stock. I have sent 3 email inquiries and have yet to receive a response. Up until this order, my experience with this company had been great. I would like some sort of response. I have never in my many years of ordering online received such poor customer service. I am utterly disappointed.