This is my second unit. After the first one stopped working with a failed Condensation Pump on a unit which had very little use and was less then one year old. I called the Technical Support Department at NewAir. He told me that they would replace it at no charge but I have to pay for the shipping. I called Wayfair and they replaced the unit and I disposed of it. The new unit seems to be working a lot better the the original. It is quieter and the unit actually shuts down after the room reaches set temperature and the water tank does not require filling as often.