My runner rug arrived in a stiff shrink wrap that was too tight to the product. I couldn't remove it with my bare hands and I risked damaging it if I were to use a pair of scissors or a utility knife.  I tried to go through the returns process but the only option given was to list it as damaged, which required photos.  Because the package was unopened, the rug wasn't visible so my 3 photos weren't accepted!  My only option was to wait until someone came to visit who could safely get it open.  When I finally got to the rug, I discovered there was far less blue in it than shown online.  And because it's now been over 30 days, Wayfair won't allow me to send it back.  If you are looking for a rug with pops of blue, as the name suggests, don't buy this one.  It is far more purple than blue.