The service was great, but we were very disappointed with our area rug. When we unwrapped it and laid it out on the floor, it had been rolled crocked!! It will not lay in a straight and with a hardwood floor underneath, it shows that it is bowed in the center. I would have sent it back instantly, but we had torn the plastic etc. in order to open it. I was a bit disappointed that it wasn't a bit thicker as well. Also, the pattern isn't done correctly. There is a border on one side, but not on the other.