Very poor performance! I received this last week as a replacement for my previous one which malfunctioned. It does a very poor job of collecting moisture from the air. After hours of running in a humid basement, there were only about two inches of water in it. I then borrowed my neighbor’s old dehumidifier, and as soon as I set it up, it started working immediately and was almost full in the same amount of time as this one. And both were equivalent in size. I contacted customer service FOUR times, twice by live chat and twice by phone, and each time I was promised that a representative would call me back. That never happened. I will call again today. This is a terrible product and is not worth the expense. Very disappointing service!