Just received this air conditioner.  I haven't tested it because it's too cold to do so here, in Canada.  However, it looks good, no dents nor scratches, all parts are included.  It arrived 1 day late without any explanation, so I was wondering what was going on.  This air conditioner comes with a 2 year warranty, which is very good.  Do NOT buy the Extra Protection, it's a scam!  I was charged for a 3-year Extra Protection Plan which I wanted, but received a receipt for a 2-year Extra Protection Plan which starts next year!!  So, basically, that leaves me with 1 year of Extra Warranty for almost $70.00  which is what I was charged.  Wayfair nor their partner Amyntagroup will "correct" their "mistake".  Buyer beware.