The furniture i got was nice and exactly what it was supposed to be. It had no scratches or damaged parts. The order came on the day they estimates on however the driver had no clue how to get here. It's not like I live in some abandoned warehouse in the middle of nowhere. I don't think it's that hard to be prepared with printed out mapquest directions or to carry a gps with you especially if you're a delivery driver. He seriously called me 8 times still not understanding.