We ordered this ottoman pouf and loved it, so we ordered a second one. The second one is also wonderful, but it is a bit "saggy" compared to the first one we had received. It is more like a firm bean bag rather than a solidly firm ottoman pouf like the first one we got. Still OK, just not perfectly firm like the first one.
FYI - Wayfair cannot send you more polystyrene beads to fatten up a saggy pouf, so if you order one, be sure to check it out before breaking down the box and cutting off the tags!