At first, I rated this chair a one because it came in the box and was damaged. The frame was bent and the white leather was scratched. However, Wayfair sent me a second chair right away. It arrived quickly and without damage. I've had this chair for a year now, and it has held up very well. The chair is very comfortable, and I love how you can recline back and rock a little. The chair is supportive but soft enough! I work in an elementary school, and surprisingly, the white has remained clean. There has been two marks from a pen and something else, and I used a wet cloth and it wiped off pretty well.