We ordered two lamps for the master bedroom and they are beautiful.  However, one of them had two small defects in the glaze which allowed the white base to show through.  I notified Joss & Main with photos, and "Daniel" made the complaint just go away.  First, he said I didn't have to return the defective lamp (so I donated it to Habitat for Humanity), and then he reordered a replacement, which was received in perfect condition a few days later.  I couldn't be happier that J&M didn't make me go through the pain of requesting a return form and making me take it back to FedEx.  So, great product and EXCELLENT customer service. Thank you J&M.