There was a mistake in my product.  I received four long and four short back cushions.  I was supposed to have six long and two short cushions.  So now, my brand new couch looks cheap; spaces missing because I was two long cushions short.  I called customer service and they couldn't be replaced.  Such a disappointment.  An on-line retailer needs to provide the proper and complete product.  It's all assembled, so nothing I can do now but be stuck with this.