Soft, fuzzy and firm. This is exactly what I needed for the sitting room. It's now my favorite place to work from home. The silver color and tufting are gorgeous, I get so many compliments on it. It makes a surprising comfortable place for napping and definitely benefits from a couple of luxurious throw pillows. Also, putting it together is a two-person job - don't even try to do it alone or you are likely to break something. Very happy with this purchase