I love the chair.  Beautiful and really well-made!  Just one question, since the chair is promoted as a task chair, why is the chair hight only 18 inches?  19 - 22 inches is recommended hight for standard ergonomics.  I have ordered a new cylinder to raise the seat to recommended ergonomic standards.  I am sure I will enjoy this chair for many years.  In my experience, Wayfair should insist the manufacturer provide a product that reflects the description of their product.  It is a well made product, why not go all the way and make a truly quality product that meets your customer’s reasonable expectations for a ‘task’ chair?   
Just speaking for myself, I would order more often if I didn’t always have the thought ‘what will be wrong with it when I receive the product’?   ‘ will I have to return it,’ which is such a hassle.  So tired of companies that disappoint. 
  Kinsey Zarina