Love my loveseat, hate the incompetency of this company. It took 5 months to receive this piece. I was never informed on any updates. Service reps could only answer basic questions but could not troubleshoot any real problems. Never talked to the same rep either. This company sucks. My experience with them was filled with stress and anxiety. Horrible experience. I will NEVER order from them again. Once you place an order it seems as if you cannot get any closure on your order. Very disappointing. You never get the feeling that your best interest is important to this company but the attitude you do get from them is that your screwed if you have any kind of problems. Will Never order from them again. Buyer BEWARE.  Pieces are manufactured by a wonderful company and they helped me but as far as Birch Lane they stink.