Worst experience ever tried to get help through the virtual chat and was very disappointed I already placed a previous order for over $1000 and placed a separate order for the sofa because I was offered a “White glove Free installation “ there wasn’t a option on the order form so I contacted the virtual chat I couldn’t speak to a customer representative the order was late delivered and had to assemble the sofa which had problems with the brackets. Tried to reach someone with no success