Our fire pit arrived and was missing the ring on the top that attaches to the cover screen. I contacted Wayfair (via online chat) and over the course of 30 minutes learned that they would ship me the missing part but it will be 2 weeks until it arrives. That is ridiculous! We can’t use it until we get that part. This is my second, and last, order with  Wayfair; there was an issue with my first order as well. Very disappointed in their shipping department and customer service.