This is a great hot water dispenser. So far it's been reliable and consistent. We've only had it about 6 weeks, but no complaints. We had our plumber do the installation; unless you're a real do-it-yourselfer, I would suggest you hire a professional who knows what they're doing and what additional supplies are needed to complete the installation. The faucet we chose matches the sink faucet well. So all in all, we're very satisfied.