A set of ventless gas logs were replaced because using them more tan 2 hours set off the carbon monoxide detector. The RLG20 arrived in 2 days in perfect condition. First impression was they were light and too small. The logs are 16 inches wide. The plastic screen that sits in the middle of the unit is 24 inches wide. Unpacking and set up was surprisingly simple and fast. We are very pleased with how good they look. It makes you feel warmer without the heat. Turning heater on really warms you fast. Remote control works very well. You have to learn the beep feedback codes to know which of the 3 heat settings you are on. The flame brightness settings don't make much difference. Do not know why you would ever use the back light feature. Very pleased with this purchase.