I love the idea that they come and help you out. the pros were both very kind and very helpful. both pros that I have used were running late however and neither pro let me know. I realized after the fact that 1/2 had contacted me through the app, but I had not turned on my notifications. I wish that instead of needing to use the app they could contact you through your phone directly. I also wish that there was more of a need to fit in a time window.