I've always loved my S'well bottles and I bought this bigger size specifically to keep at home to help me drink more water. I originally ordered the lighter color (beech?) but immediately realized the Teakwood bottle would look way better in my home. I, like a dummy, waited a few months to try to do the exchange, and I was SO IMPRESSED with customer service! I called, they emailed me a return shipping label, they confirmed my new order, and I love my new bottle! The product is great, but really, just stellar customer service. Thank you, S'well!