I recently made my first purchase on Wayfair and, first of all, I was delighted to find an item that was exactly what I had been looking for for a long time. It arrived on schedule -- exactly as promised.  The order-taker mistakenly placed the order twice so I got two faucets -- but with one phone call to a very efficient customer service representative, that was corrected and the billing and Fedex pick up were smooth and immediate.  I would definitely order from Wayfair again -- great selection, prices, service and delivery!