First of all, I was totally pleased with my customer service as the first mattress that I received was horribly packed and as a result was extremely dirty so I refused it.  After calling Wayfair, another mattress was sent (in a week).  This one was packaged a bit better and seems in good condition.  I have yet to receive the frame however, so can't really see if this is a great mattress on its frame.  Will try and update then, but for now laying on it on the ground I like it a lot.  

Pros: Nice looking, sturdy