The service is great, the first piece of the product I tried to put together split and could not be used.  Therefore, the rest of the pieces were useless.  I contacted Wayfair for a replacement piece.  I was told the item was out of stock and I would receive a replacement when they were back in stock which would be three months later.  I waited patiently and did not hear anything so contacted Wayfair.  I then was told that the item would no longer be available.  I received a refund.  I was very disappointed in the quality of the piece and have mixed feelings about the customer service.  What first seemed great was replaced with no communication.