This seat had a chip under the edge of the seat the size of a dime but it didn’t affect the structural integrity of the seat and wasn’t visible  it took so long to be delivered I didn’t send it back. Now it has been installed and used since last August (9 months) and both both fastener covers are broken. The fasteners that attach the seat to the porcelain bowl. As pictured.
I’m trying to determine how to get a refund or partial refund since I have to replace this toilet seat  a.s.a.p.