According to the law I should have the legal guarantee according to the consumer's protection and receive a new spa, it is probably a defect in the product. I consider this to be not normal and it is very expensive for having used the product for just one summer, according to the consumer protection law for normal use for a reasonable period of time which may vary depending on the price, the spa cost over $1,400 plus tax. It’s very expensive to pay for a summer and put it in the trash afterwards! I contacted Wayfair and they told me there is nothing they can do for me after 30 days of purchasing the product and to contact Intex and when looking on their website they can't help me either. What a piece of a junk and terrible customer service on Wayfairs part. Very disappointing, doesn't even merit 1 star.