I read all the reviews and still decided to purchase. I’m glad I did. I did run it through three, high heat cycles to burn off the oily odor. The first few times I ran it, I did hear a very high pitched whole, but now it’s gone. Also the do e alarm is not as bad as some make it out to be. Just a ping. Anyway, toasts well with thicker slices, bagels and regular bread. I’m pleased with my purchase and if anything changes, I’ll let you know.