The chair itself it’s ok, not great quality, but “gets the job done for the price you pay.” Unfortunately one of the boxes wevrevived was missing the 3 spindles. Customer service told me they would ship out the missing pieces right away, but then a week into it, it appeared someone (not me) cancelled that order and we received a whole new chair, then I got an email that said “they’re highest priority is customer satisfaction, so I may donate or dispose of the defective product.” The issue is now I have this huge box and rocking chair parts that I have to figure out what to do with since they won’t fit in my trash can, and I can’t in good conscience donate a defective product. All I wanted was the 3 small missing spindles, not an entire chair deal with. We can’t find any local places that sell the spindle to make the defective product usable. All in all, the chairs we received in full capacity are fine, but the whole process was a pain in the neck.