Heater arrived with bricks that appeared to be an off white (different from our heater we recently purchased from another website that's the same model).  Upon further inspection, we noticed that the bricks, as well as the felt like material between each brick, are covered in soot.  This heater had been previously used.  I triple checked the listing and there was no mention of a refurbished or used heater.  It was supposed to be new.  Two of the five bricks are chipped and a section of the "honeycomb" in one brick smashed.  

The same heater purchased from a different company arrived in perfect condition with no issues.  My complaint is not with the manufacturer, but with Wayfair, the supplier.  I have taken several pictures and plan on opening a case with this company.