When I received this coffee pot it was packaged very well. It was super easy to set up to use.  I used all the options I programed it to go off in the morning it works as it should. After 2 hours it shuts off like it should. The coffee is HOT and it is kept HOT for the 2 hours. If your not careful you may burn your mouth!!! All in all I would totally buy this as well as tell friend/family how much I enjoyed this product.