We feel that this fireplace unit merits five stars because it was easy to figure out if it would fit in the space we had removed the non-functioning ventless unit from the website; because it arrived and looked exactly as it is pictured on the Wayfair website, and it is very realistic for what it is. No, it's NOT a holographic fireplace insert with realistic wood-burning sounds, but we also did not want to pay $3800 for one of those. For the price, this is exactly the ticket. It adds a very nice ambience to our main area, hearth, and a great sight as you come up the stairs to find it glowing and greeting you.