This is my 2nd Cuisinart Food Processor (my first lasted almost 20 years).  When this one was one year old the processor stopped working.  I contacted customer support, was sent a clear list of things to test to determine the problem, and a new part was sent to me free-of-charge to correct it.  Everyone was very nice and helpful and my processor works beautifully again.  Can't say enough about how nice it is to have great product and great customer service!