This was my first big purchase from Wayfair and it was a horrible experience. I asked twice for the couch to be changed from drop off to in home delivery. The contractors dropped off the couch in front of my apartment building and I had no way of getting it to my 3rd floor apartment. My 60 year old mother had to help me, were not professional movers. Now the couch is damaged and both my mother and I backs hurt. When I called to speak to a manager, a ticket had to be put in since there were no supervisors available. I was told I may hear back in 7 business days if Im luck. Horrible experience.