I ordered the gray fireplace and it was shipped quickly.  When it arrived the box had some damage to it and there were multiple areas of damage to the wood on the fireplace.  It was also white and I had ordered gray.  I called Wayfair and they told me I had to call the manufacturer.  I called the manufacturer and they were very nice and told me they would send out the gray one minus the firebox because it was not damaged when I received it with the white one.  It took about 2 weeks to receive the gray one, but it was perfect and I am very pleased, even though it was a lot of trouble and disappointment at the beginning for which I didn't even receive a "sorry" or even a coupon for 10% off of something else for my trouble.