The birdhouse arrived with some small parts in the bottom of the box, but I called Wayfair and they were EXTREMELY helpful. I told them that I thought I could fix the birdhouse with my glue gun. The customer service rep. gave me a $15.00 credit on my charge card and the birdhouse is on my front porch. VERY HAPPY WITH THE CUSTOMER SERVICE!!!! 

Pros: Looks like the picture.
Cons: Had to get my glue gun out.