I researched for days before ordering this.  I read review, compared with other items and other stores and finally decided this was the one.  Delivery was good, bulky box, but hubs managed to get it upstairs to our family room.  It is firm, but folks it is essentially a futon, with arms.  The back folds down and has legs that are stored in zippered compartments on the back of the unit. It took my husband approx minutes to set up by himself.  I love the color, current quality in 5 stars, not sure how long it will hold up, but we'll see.  All in all, I would purchase again.