This futon frame came very well packaged but not frustrating. It arrived in two separate boxes and wasn't missing any pieces. I'm a female RN and had no problem putting it together with just the help of my 3 and 5 yr old. It wasn't damaged in any way and looks very nice. The only reason it gets 4 instead of 5 stars is because, with a futon mattress on it, you definitely need two people to fold it up. Not a big deal at all. I am very pleased with this purchase.