**EDIT - Manufacturer contacted me within 2 business days and is sending new pillow out right away. Gave it 5 stars now from 3.  
Overall the chair is great and super comfy (it's as soft as you think it will be) but I've had it only 2 days now and the back pillow is already coming apart.  Customer service was nice but told me I have to wait to have the manufacturer get in touch with me about a replacement.  Hopefully it isn't a pain or a long wait to have replaced.  Already waited 2 months for the chair to arrive after ordering it.