Trying to put the glass peices into the fireplace and you have to unscrew a couple of screws. One screw just keeps spinning and the other one is stripped so the screw driver won’t catch to unscrew. Super frustrating that we have to go and buy stuff to now unscrew these screws when I paid over 600 after fees and taxes for this product. Not happy about it at all. Definitely won’t be buying from here again