Purchased 2 sets of flannel extra long twin sheets but what arrived was standard twin, although the packing slip was marked extra long. Explained problem to customer service via e-mail and received wonderful and quick assistance from "Jasmine C."  We needed the sheets in time for our daughter to go off to college so we returned both sets at full credit & shipping and Jasmine sent us one new set the right size and we bought the second set from a local retailer to make sure we had one set on hand before our daughter left.  But the replacement set did arrive by mail before she left and appear to be of good quality although we haven't used them yet.  The great service from Jasmine, and also Michelle made the purchase worthwhile.