Very happy with this sectional. Had reservations about ordering it sight unseen but after reading the reviews decided to take a chance. Needed something to fit through a narrow hallway and that was reversible. The fact that it came in pieces that needed to be assembled was our answer. Delivered 1 week before scheduled date (Dallas area) Driver waited to make sure correct color was in the box. Fairly easy assembly took about 2 1/2 hours but we took our time. As others have mentioned seats are firm but after 5 weeks are softening a bit. Withstanding our dogs jumping off and on. Back cushions are softer and stick with Velcro so can be removed  if a child or small adult needed a place to sleep. Comes with 2 white pillows. Just the right size for our new TV room. Great sectional for the price. Would definitely recommend!