I was mistakenly sent the wrong couch.  The couch that arrived was nearly identical, except it lacked the skirting.  Honestly, it was so similar to the one I ordered that it took me months to notice!  By the time I noticed, I contacted customer service.  They graciously offered to replace the couch with the correct one, refund a substantial portion of the worth in cash, or refund a greater proportion in store credit.  I chose the store credit and was able to purchase a rug, end table, and accept pillows to complete the room.  The couch has held up well to my two toddlers.  It's been peed on, thrown up on, and dirtied, and it has washed up perfectly each time.  I was apprehensive about purchasing a white couch with small children, but I'm glad I took the risk!

Pros: great customer service, comfortable, cleans easily
Cons: A little stiff at first