This rating comes from the delivery/assembly experience. Do not order this product if you are not capable of carrying over 250lbs into your house on your own even if you order assembly they will leave if you can’t get the product into your house on your own. Delivery left it outside my gate which made it impossible to move to my door on my own. I asked a neighbor to help but an adult man couldn’t get the package to budge. Not to mention the box came busted making it even harder to move. Customer service spoke to me like I was crazy for asking for a return label because I couldn’t get a package over 250 into my house alone and 9 months pregnant.