I picked this product because of its high weight rating (we get snow), and its beautiful style, and it's good price compared to the competition. The best part I found out after the freight company damaged some of the product during delivery and I got to work with customer service. The rep I got was Mae Donovan and she was outstanding! Very friendly, very helpful and very fast. It only took 2 minutes for her to pull me up in her system and tell me she could exchange any parts no problem, no questions asked. It could not have been easier. She sent me an email so I could add part numbers and send it back. The new parts were immediately ordered for me and shipped quickly.