This was the situation in less than 1 year. We received a replacement and that has a similar situation in about 9 months. Photos from the replacement. This is a result of regular use. The seam is off, the wood from the frame can be felt when lying on the couch, spoils the whole look of the living room given the couch is a major component there. Very disappointed in the quality, and more so for a 4,000 couch.