The sofa is beautiful, well built, and exactly as advertised. The white glove delivery left a lot to be desired. They showed up and hour before the start of the delivery window. I told them they were going to have to wait because I wasn’t ready for them. The guy at the door said he would just things ready. Instead, they were helping themselves though a closed door (which still had items in front of it I needed to move) and into my living room within a few minutes. Then the proceeded to put my white cushions on the floor. They put the legs on the couch but then couldn’t figure out the cushions. They told me I could figure it out and left. I didn’t even get a chance to verify all the cushions were there. Their half attempt to put the bottom cushions on the couch resulted in a huge gap with a response of “I’m not sure why that’s there.” I would have been beyond disappointed if not only was the delivery subpart but they left me with a defective couch.