Overall, this couch is very pleasing to look at. However the cushions seem to lose shape and fall apart rather easily. we also noticed some of the cushion seams coming apart after a few short months of ownership. Wayfairs customer service has been excellent on resolving the issues we experienced and even though we were not impressed with the quality of the couch we fully plan to continue giving our business to Wayfair knowing that any problems that do come forward will be handled quickly.