Very comfortable and soft. Exactly what I expected. The only thing is that the bottom cushions aren’t velcro attached so they do tend to slide and need to be fixed every now and then. But thats no biggie for me. The mattress itself is perfect, easy to pull out with one hand and you cant feel any hardware through it. I also enjoyed the delivery process. They were very prompt, communicative and happy to do their job. The couch came put together right out of the box so there was no hassle for the delivery guys or me.