I love the look and design of this chair.  Unfortunately, when I received the box with all the parts, there was a part missing.  I went ahead and constructed the chair by myself (yay me, a woman!)... and I had to use a little ingenuity to get it to look ok.  I notified the company that a part was missing then, via telephone call, but have never heard back.  I hope to get this reconciled soon.  The chair looks great at my desk and otherwise, I'm very pleased!