The first lamp I received was damaged and all banged up.  I realize it was a clearance item, but I also realize it wasn't supposed to be scratched or dented.  It clearly looked like someone had put it together and then totally pried it apart.  I called into customer service and they were fantastic!  Then sent me out a brand new never before sold or used lamp and told me just to dispose of or donate the first lamp.  The second lamp arrived in perfect condition!  Love it!