pros:
Customer service, information on website, mattress is comfortable, no odor, get in shape in minutes

Cons: 
getting it on the 4th floor

We are very happy about our purchase, mattress is very comfortale, not to warm, feels smooth, and is taking is position very fast. used to have spring mattress, I don't think I'll go back.

Would be curious to try the Zephyr to be honest