This was my 2nd time trying to order this chair. First time it was canceled. This order arrived in a badly damaged box with all the castes and the pneumatic cylinder missing. Also, has a small rip on backside that is covered when flap is folded over and secured with the velcro...I can love with it. Called the mfg to get casters and cylinder, which arrived a week later. Chair is good height and comfortable so far. Hopefully will last a while with me working 8-11 hrs a day in it. Like the styling of it.