Table had large crack in side support when I unpacked it. They were SO helpful when I contacted them to explain. I was a priority with table being out of stock and they even refunded me for difference as then table was on sale after I had ordered it and during the time of return. The delivery company will pick up the broken one when delivering the replacement in addition to assembling it for me at no cost! They kept in contact with me the whole time for status updates. I was thrilled at the customer service!