I was so hesitant to buy these dishes because of the bad reviews. I ordered 3 sets of these dishes. 2 boxes were fine, one had broken dishes in it. Words cannot express my gratitude for Wayfair's impeccable customer service. They replaced all of the broken dishes for free with very little effort on my part. As far as the quality of the dishes, I have used them for 3 weeks now. I've even put them in the dishwasher a few times, and they haven't chipped at all - they still look brand new! I love, love, love these dishes! If you want these dishes, don't hesitate - just get them, you will love them!