I ordered this fandelier and was really excited based on the great reviews, but something was wrong with my item.  Wayfair got me in contact with the manufacturer to troubleshoot the issue and when we couldn't fix the issue, Wayfair did not hesitate to replace the item.  The fandelier was changed out and now works perfectly.  I just wish it had reversible blades direction.  The priduct is beautiful and I absolutely love it!