We were very excited to get this frame for our son.   A part was missing though, so I called Wayfair and they sent an email to the resolution team.  The resolution team said they couldnt get the part from the oversees vendor, so they offered a full refund.   Not until I accepted the refund did they say I had to return the frame.  Im sorry, but to me, the refund offer should have stated I had to return the frame.  Very unhappy.  Will not order from Wayfair again.   The part should have been in the box.    I should not have to deal with all this.  How do you return something if this size that is mostly together  I also dont have another frame for my son. Wayfair doesnt care about the customer.  Id ft
Give zero stars if I could.  Unsure what to do.