This time the Cat Tree turned out to be very lousy made, I wanted to return it and they already send me a return label, but it was raining on the day of the pick up and I cannot lift up that Cat Tree in the Box (40pounds) I am not strong enough, so I told them I will have to keep that chunk. One lady from the Customer Service emailed me that she requested a discount for me and I should receive it within 3-5 business days, well it does not look like that I will get it. 
Like I told them, I AM SICK of buying online, I will go to the store as I did all my life and there I can see what I am getting and if I like it and don't have the hassle to return.  What I don't understand either, why can't they sell it here in town, Houston TX is a very big city, but they shipped that lousy made Cat Tree from Phoenix Arizona, that is plain STUPID. I am cured from buying online, I had similar problems before with Wayfair and other Vendors, I am SICK AND TIRED of it.