The customer service is excellent. It arrived damaged but they immediately sent me the replacement. It’s very easy to assemble but lots of work for a petite girl like me lol it took me like 5 hours to get it done. I like the result. The quality is worth the price. My only concern is when we sit on the bed and move around I always hear the noise of center legs moving. Kinda sketchy. Hope it won’t fall apart lol