This bed is absolutely gorgeous and makes me so happy! We did use a boxspring with it, which makes the mattress super high. I think a bunkie board or low profile boxspring would be better but I don't mind the towering look. I definitely do not think it'd be wise to treat it as a true platform bed with only the slats for support. Customer service was awesome. I got an email a few days after delivery asking if I had any issues and when I responded with photos of a minor defect the same actual human who had emailed me CALLED ME ON THE PHONE to offer either an exchange or credit. I took the credit and put it toward a bedside lamp!  Overall, I'm thrilled with the purchase.