This is the WORST experience I have ever had with customer service in my life. They didnt send all the parts and refused to make it right. All I needed was the hardware that holds it together. Looks very specific to the desk or I would have just gone to the hardware store myself. I was originally was told this would take them a week to even pull the parts for me. (This is after calling twice) By time that date rolled around, they decide there are no parts available to send and would send a replacement desk. When that again failed to ship out as promised, I look on my app and see it is backordered til June. 7 months from my order date! NO ONE communicated this to me. They essentially tried to steal my money. I now have like 50 pieces of a large desk with no way to put it together. And lucky me they are so generously going to let me keep these large useless parts.