My order arrived when promised. Packed very well. Only took approx. 10 per chair to put together. Upon opening second box and unloading, one of the legs fell of one of the chair backs. I noticed it was broke in half. I call and Russell could not have been nicer! He immediately reorder a Replacement chair for me that will be here in 3 days. Which is perfect because I am hosting Thanksgiving this coming Sunday and need the chair. I am very happy with the chairs and the customer service!