I understand that purchasing an “open box” item means it’s non-returnable, but I was assured that Wayfair’s quality team had inspected the product to ensure it was intact and complete. Unfortunately, one of the barstools I received is completely broken. The metal bars are still attached to the bottom of the chair, clearly snapped off from the legs. This experience has been incredibly disappointing and reflects poorly on Wayfair’s quality assurance process. Based on this, I cannot recommend Wayfair and seriously question whether a quality team is in place at all.