It’s very soft but the sides can be uneven and can take some adjustment to get right. The middle part is also very high when first opened and it legitimately confused my silly dog when she went to lie down in it. I had to show her she could step right in. I also don’t like that the tag is sewn into the front and will be removing that. I’ve only had it a few days now but my dog now cuddles in it and time will tell how it holds up.