I am not impressed. A bagel toasts on one side only (apparently some people only like one side of the bagel toasted/warm??) and toast is VERY uneven.  The bread always curves to one side and has to be put in twice (reversing the sides the second toasting) to get both sides reasonably toasted and then some of the area is burned while some is barely toasted. The attached photos are of both sides of the  bread after toasting twice. If only toasted once, even set very high, the bread is barely toasted and only on one side, even though the elements appear to be evenly lit up on both sides.  Very disappointed.  I should have returned it but was out of town for quite awhile after it arrived, so ended up keeping it.  I do not recommend. this toaster.