I bought this ice machine because I love to chew ice:) My job is now remote and I work from home 4 days a week and I needed one by my desk. This machine fit the bill perfectly. My family thought I was crazy, but they too use the ice machine daily and then some. We bought ours 2/2021 and it never gave us any problems until August when it just stopped running all together. I was bummed, but contacted the company and they will be sending me a new machine and I can't wait to have it back in my office to enjoy:)