I called the Warranty Center on 4/29/2020, and I was told that my product IS under warranty.  They said to email my information to a certain address, which I did.  I emailed again in May.  I've been trying to reach someone at the Warranty Center again, but I can't wait on hold forever (It says you can leave a message, but then nothing happens.).  Please help me!  My warranty expires soon, and I am afraid they won't honor it.