I bought a new air cooler to keep in our outdoor RV kitchen. It was the perfect size, and the glass front makes our drink selection very appealing. Yesterday the unit stopped cooling, so I looked up their website and started a chat. They have been extremely easy to work with. They sent several trouble shooting options which I tried. They unfortunately didn't fix the problem. No worries though, they are sending us a new one hassle free! I would support this company any day!