This is my second purchase of the same fireplace insert...that speaks for itself! I bought my first one about ten years ago...loved it so much I bought my second one! It is beautiful - as realistic as you can be without being real wood and flame. It comforts me and welcomes others. Wonderful addition to sitting in a comfy chair and enjoying a good book - and maybe a cup of tea! When I was searching online for a new insert, I couldn't remember the name...and then accidentally stumbled onto it! Look no further!...and the service was prompt, polite and more than efficient! Do I recommend? 100%! I know I have not been disappointed - both times! Enjoy!