Purchased the end of November and we are opening today (December 18th, 2020)to find we definitely were not sent an unopened or new product. There were screws everywhere, the bag of supplies was already opened on two sides with Styrofoam broken up in random pieces in the box. We had to lay everything out and double check. The screw numbers were off and two pieces looked previously used. If we didnt plan to use it this evening we would have had it sent back. This was part of our first Wayfair.com order ever.... I am not impressed at all.