I love the rest of the Latitude II collection (I have almost off the pieces in my powder room), but the TP holder is a fail. This is the second one we have owned of this exact model, and both have had the same issue.  After a while, the part that holds the TP comes loose from the base.  This makes the TP point downwards, which then results in it falling off the holder when you try to pull on it.  You can push it back, but it slowly starts to point downwards again, and the more you "fix" it, the looser it gets, and the more pronounced the issues becomes over time.