My oven is very expensive, I never thought I would spend that much on an appliance but we work very hard and decided to treat ourselves to a good appliance. The oven is defective after waiting 2 weeks for delivery. The whole purchase process was confusing. It's been a disappointing experience. The techs from CAFE who tried to help us were very nice and patient. Our product simply could not be fixed over the phone. We were then told someone would be by in a couple of weeks to take the oven apart and we would be responsible to ship the defective part. No thanks. Next week is Thanksgiving and plans would be ruined for our family gathering.