The packaging was great, the box was beat up and all was great inside besides a dent on a leg. Assembly was easy, directions are well put, tools are almost fully provided till you have to tighten the wheels you’ll need a 17mm wrench if I remember correctly. After put together it looks amazing! The start up was the slight down fall- I did the first start up/seasoning it and read the directions 2-5 times before doing. The temperature was just going crazy hot than the dial was set to, so I suggest work your way up to learn your system. The temp control on mine is +20-100°off.... depending on wind... sooo yeah... I think there is too much air flow from the fan that feeds the fire-pot. But positive!!!!! It makes a great smoke ring!!! Italian sausage was done and tasted amazing! Main concern is that the paint was bubbling on the fire-pit attachment.