When we purchased our second home it came with a hot water heater. My husband came to love it. We moved four years later to another city. We purchased another home, but it did not have a hot water heater. My husband was devastated. How could he make his instant coffee each morning? So as we were renovating the kitchen I had the contractor put in a hot water heater as a surprise for my husband. A few years later the hot water heater stopped working. My husband was lost. He did not have the patience to use a tea kettle. I contacted InSinkErator and it was still under warranty. They sent a new one right away. I installed it myself while he was golfing. Happy husband, happy life!