The look of the faucet excited us and it was great for about one week. after that, the vertical piece in the handle comes off (I screw it into the base but it is not tight enough) until it broke (2 months after installation). I contacted VIGO, and they told me it was in back order but that it will take 4 weeks to receive the replacement one, however, 12 weeks later still waiting and they don't have it on stock. I told them they should replace the entire faucet since it does not work but they said that it is not part of the replacement warranty. Very disappointed with the customer service response. I am now stuck with a faucet that does not work. The most disappointing of all is that I also bought two small faucets for the bathroom with a similar handle and they are all having the same problem.  Flow in the design. I wanted to believe in this company and i don't think i will buy from them again. Looking to replace the entire unit.