This fireplace was delivered promptly, however, the logs were broken and interior compartment was scratched by the dislodged pieces. I called Wayfair and the service agent was a gem. She sent me another one very quickly, however, that too also came with broken logs and scratched interior panel. I called again and the agent was even more apologetic and sent another quickly!!!! Third time was a charm. No issues & works great. I can't say how much I appreciate knowing that no matter what the issue - or how many times it happens - Wayfair delivers on great service! (I can't say that about other places.) I will certainly order from them again knowing my complete satisfaction is their number one goal.