I bought this for my son's 3rd birthday, I unfortunately received extra of some things and none of some other things for the kitchen. I called customer service and they were so easy to talk to and fix the issues of missing/extra pieces.  It took just a couple of days for them to ship the missing parts and we were able to get the kitchen up and running. My son absolutely loves this kitchen. I highly recommend it. It took about an hour to get it put together, hours of fun for my son!