Ordered Nov. 2016, but did not receive or hear back from Wayfair. Investigated & found that product had been shipped but was lost in transit. Used Chat Line; they were courteous & helpful. Resubmitted order. Received first part of January...damaged. Used Chat Line again. Once more, they were courteous & helpful. ReResubmitted order. Came in as scheduled. 3 out of the four chairs have upholstery issues. Even for the price, the set is not of the quality I expected. And the delivery was subpar. I have unsubscribed from Wayfair.