The chest was split on the inside with a piece of internal beading cracked and laying loose inside the box. One of the metal corner plates had popped its rivet which made the whole box unstable. The front of the chest just under where the clasp meets,  this entire length of wood was loose like it had been dropped. It was easier to repair the defects myself than it would have been to get the item uplifted & replaced, seeing as your delivery times are all over the place. I took a day off work for a delivery slot which you organised by email and text but did not deliver on, then decided to give us a lame excuse for the non delivery . If i had known this was the quality of the item and the level of service we would receive i would not have used your site to shop from... I will know in future....