The first two tubs arrived broken and cracked and now I have been without a tub for 2 months and by the time the new one arrives (hopefully not broken). The customer service has been impeccable I must say to try to resolve this. The tub looks like it will look great in my bath, just the packaging (which it is just floating in a cardboard box) on this product is terrible allowing a lot of room for error and broken tubs. Just allow yourself time as they will resolve it and it’s a great looking product