Ugh! Definitely skimped on the padding. I bought this lift chair to match the Elmwood chair I purchased last year but was out of stock now. The Caroline chair is a pretty good match but the padding is lacking. The “massage” knobs poke and prod even when turned off. The heating element is nice and the remote functions smoothly. The chair frame can be felt through the cushions and it’s not really comfortable. The recline position is a little awkward because the ottoman has to fully extend before the back starts to recline. So, you have to sit straight upright with your legs out at 90’ and then you can lean back a bit. Overall, this is not my favorite Mayfair purchase. Returns are only accepted in the original packaging which is impossible for a consumer. 

My recommendation try something else.