First time I used these chairs one of them broke.  Contacted Wayfair and they sent new parts right away -- just the wrong parts.  Contacted Wayfair again and this time they sent THE WRONG CHAIR completely!  We are on request #3 now....we'll see what I get.  As far as the chairs, they are pretty, seats are stiff.  Customer service has been helpful (not accurate or efficient but helpful)....