Streamline experience with Wayfair! Customer service was exceptional as well. They resolved an error with the order asap and we are extremely happy with the product. My 8 year old girl absolutely loves her new bed! High enough to avoid the dog jumping on her in the morning and to set up her American Girl village underneath. It has helped keep her room more organized and tidy too! One small issue I have is: although it's 100% wood, it's a very soft wood. So be carefull putting it together. ;). Otherwise love it!