I have to admit, I was skeptical about buying this chaise, especially after some of the reviews of Wayfair services. I can, however, say that my experience was excellent from order to delivery. The delivery process was fast and efficient. The chaise is excellent - good quality "pleather", great functionality (outlets for charging) and multiple reclining/foot rest positions. Good for tall people as well. Comfortable, decent aesthetics, way more features than most other chaises - after extensive research, this was definitely great value. Using it daily!