Arrived in a timely fashion. Was relatively easy to put together. Not as comfortable as I was expecting. One missing piece to the chair is the ability to tilt the seat (where you put your bottom), just feels canted forward. I find the head/neck support unwieldy - has to be readjusted with every return to the chair and is bulkier than I'd like. We will see with time how it goes. So far it seems to be overpriced for the level of comfort...but I do like the lumbar massager!