I've never bought furniture online and was doubtful...but I love, love this chaise.  Very comfortable, I bought the twill fabric.  Beautiful to look at.  I previously bought a quilt from Wayfair but colors were wrong for me.  Returned, received notice when returned and money was back in my account within 48 hours.  That made me feel safe in buying this chair - now I have my eyes on some dishes!  Love this store.