So....what did I really expect for the price? "Massage" might be an overstatement...more like "vibrates"...BUT I really do like the "massage" as well as the heat...the chair itself is pretty stiff and not all that comfortable...but it does recline (you have to push back with your body...there is not a lever or button)...I added a secondary car seat cushion to soften it up a bit...It's just "ok".