Love these recliners. Looked at many others  read lots of reviews before deciding on these. Fabric is wonderful, soft  comfy. Tried heat  massage on the 1 chair as well as recline  am really pleased with it. However 1 chair has a smashed power cord that was jammed into the bracket for the back so it cant connect to the matching cord. No power and nothing works. Been out of state with a family death since the night we assembled them so havent been able to contact customer service for advice on what to do.