This product was extremely difficult to assembly. I cannot understand why some of this could not have been pre-assembled. I had to call the 1-800 number twice for assistance and watched the video at work. There are some helpful instructors on the video however I was not able to view this at home, so it was of little help to me. The 1-800 number is not open 24 hours, it closes at 8PM, so when I was assembling it at 10PM, there was no assistance available. There were also mislabeled parts/pieces. There were also four FLAT screws that had to be screwed into the hard plastic. I was confused as to why these screws did not have points. After three nights of much FRUSTRATION I finally got it finished. My son loves it. If it were not for the fact that it was for him, I would have boxed it back up and took it back to the store... If I EVER purchase another Little Tikes product, I will be requesting that the store put it together.... never, never, never again will it do it...