I am very happy with this appliance. It is a replacement for my first Cuisinart coffee and hot water machine that was damaged in an electrical storm this summer. The new machine is perfect. It brews great coffee and keeps it warm with three settings of your choice. The new machine is streamlined with the hot water service in a movable spout, a great improvement over the bulk of the prior machine. I keep it on the counter sitting on a decorative metal tray. When not in use, I turn it to the side to open more counter space. This is a great product.