For the price, this is a pretty decent hottub. We've had more expensive tubs that were much nicer, but they were also double the price. It is small enough that you can step in without having to have a separate step. It's comfortable for 3 people but 4 is too crowded IMO. Showed up on time and was easy to set up. We've had it working for a month now and we like it quite a bit. I notice that the temperature drops 2-3 degrees after 15-20 minutes of use. I'm guessing this is because since it is 110V, the heater doesn't work when the pump is running. If you don't want to spend $4K or more, this is a good option.