I have two other Suncast hose reels that are great. Unfortunately this one is very cheaply made and not comparative to my other Suncast products. The attachment points to both your garden hose and the leader hose on this are plastic as opposed to the usual brass fitting you find on Suncast.  They will not only break easily but the entire assembly came apart the first time I turn on the water from my house to the leader hose. 
It may have been a defect in only mine but with plastic connection points I don’t think this is a quality product. The one I got is going in the trash as it’s not even repairable.