I ordered this product a couple of months ago. When it arrived the first time, it was broken...the plastic had been crushed in the mail. I contacted Hoover and they sent me a replacement piece to snap on and fix the problem. When I tried to use it the very first time, it would not spray solution on the floor except on one side of the head. Half of the brushes did not clean the floor. I contacted Hoover again and they said they would send me a new one that worked properly. I got it today and it was broken as well. The back side of the body of the machine was crushed and the pieces were in the bottom of the box. The packing was not enough to support the machine in transit. This is what happened to both boxes as they were so cheaply made. At this point in time, I just want my money back...can't get in touch with anyone as they are still not working regular hours. Would not recommend buying any Hoover product after this experience.