We had to order a replacement for the loveseat twice and the sofa once.  The manufacturer doesn't have the individual needed parts (recliner mechanism for the first go around) so an entirely new sofa base without the sofa back section was sent.  That was interesting lol.  Then the loveseat started to separate only a few months after we purchased the set.  Well, all I can say is that Wayfair got this handled and we are extremely happy with the results.  The sofas are very comfortable and look great.  Wayfair has great customer service which is why we continue to make purchases.