I will give this sofa bed 5 star even though there is a big hole in the box and there is a missing insert screw but all in all the quality is the best, the design and how big the sofa bed is perfect for my 1 br apt. Itâs more than what I expected . Salute to the customer service agent who is very patient to deal with the missing screw. All the Wayfair customer agents are always willing to help and very gracious on the telephone. Iâm very happy for their service.