Was delivered by a last mile courier and they brought it into the house. Cushions were a little stiff to start with but loosened up a little after a week or so; probably due to the compression packaging. The chaise is super comfy. The only "hard spots" are right at the seams where the frame transitions from one section to the next. If you set the cushions just right, they cover the seams well but once a couple people sit down / get up, it moves them a little and you start to feel the seam again.

I have a family of 6 (4 kids), so I also purchased the 3 year extended warranty for frame and fabric. With the warranty and mindful parenting ("Boy, you jump on that couch one. more. time. and I'll .....") I'm hoping we can get in the 4-6 year range of serviceability with this which would be outstanding for the price of this item.

Overall, I feel the product met my expectations of value and quality.