The quality controlprocess improvement teams for this couch have done a lot to earn 5 stars. The way they package everything makes it nearly idiot proof to put together with zero tools. The couch is comfortable and soft. Keep in mind that most of these reviews, including mine, are likely on the initial quality of the couch. My only grip is the flimsiness of the back round head pieces. I would not be surprised if they fix this with future design changes.