I was very disappointed with the quality of the product. The assembly instructions and pictures were very little help (even when I read them online).  There were scratches on the outside panels (part 2 & 3). Support rail (part 5) was missing and I had to improvise by making my own support rail which is in the back and not seen. The design for panels 2, 3 and 4 (2 pieces) was very flimsy and the anchors pulled loose so I had to buy angle brackets to strengthen the supports.  The TV stand looks great and will work for us but it was not worth the money that I paid or the hassle that I had assembling the product.  I never called because I needed the  TV stand immediately and I would have never been able to repackage everything to ship back to the seller.