The sectional arrived before the expected arrival date. I did receive calls for appointment times and 30 minute courtesy call before delivery. I absolutely love this sectional. I was under the impression that I ordered the Carmine colored one until I received the email that it was peridot green. After speaking with customer service I was very pleased and made this color work really well with my livingroom. Everything was packaged really nicely although there were a few holes in the boxes it didn't damage any of the furniture. I would recommend this to anyone!!!!!