I do love my vanity, customer service was great but we had problems with the shipping. we received the vanity in 2 weeks and it was delivered damaged. Brown packing tape was used to cover it. We had no problem with customer service they were helpful and sent us another one in swap for the damage one. Two weeks later they picked up the damage vanity and the replacement they sent us was also damage (back splash broke in 2 & inside door damage) but luckily our contractor was able to fix it and adjust the door. for this reason we didn't notify Joss&Main. It's a beautiful vanity and we have received compliments on it. Shipping needs extra attention when handling vanities.