First of all, we really like the set. However, we ordered gray and we got purple (see pictures). We have gone back & forth with "customer service" since last summer. First, they offered us 10% off the order which we refused. Then, after going back and forth, they agreed to send replacement covers in black. They were back-ordered as they were coming from overseas. After months of waiting, we received one cover. We need 10!! We kept sending messages asking for the rest and now they are not replying back at all. It is so frustrating to deal with such poor customer services. At this point, since we are being ignored, we don't know what to do.