The first 2 red ottomans that I ordered were defective.   One had the side dented in and one had glue markings all over it.  When I talked to the Wayfair rep, he was extremely helpful and sent out 2 new ottomans.   When the next 2 arrived, they also had problems.   There were dangerous nails sticking out of both of them.   Wayfair once again was very supportive and sent out 2 new perfect ottomans.   I am now very happy with my purchases, but more than that, I am very, very glad that the Wayfair reps were so helpful, and they made it "right".   Thank you, Wayfair, for taking care of me!   I'll be making more purchases very soon!