I watched this light for almost a month to make a decision based on price and reviews. The light looks great and we are enjoying it. The only issue was with the assembly directions, and I did call customer service. While she was very polite and helpful she did not have an answer for me. The directions need to be refined as to when to attach the shade and the illustration needs to show in more detail where to attach the shade. It leaves a lot to your imagination and the area to attach is minimal.