One of my three rugs (all 3 ordered at the same time) never arrived, though FedEx claimed that it had been delivered. Called Wayfair. Told that I was the one that I had to call FedEx and have them launch an investigation. FedEx called the following week acknowledging that the delivery was never made. Called Wayfair to inform them of this. (Why doesn't Wayfair follow up w/FedEx?) Told that a replacement would be shipped. Guess what? Never arrived. Called Wayfair yet again today. "I'm sorry. We have no record of ever having promised you a replacement." Me to Wayfair: Send me a refund. Why would I ever shop here again?