Love the look of the bed, very stylish. I paid extra for the delivery to a specific room.  So happy I did as this was going upstairs.  It took two delivery men and quite a bit of maneuvering as the box is very big.  Once unpacked there was some minor damage, one latch was broken and one caster.  Immediately took pictures and emailed Wayfair.  Replacements were sent immediately and everything was rectified.  The customer service was excellent, two emails were sent to confirm the issue and received a voicemail confirming shipment of the parts and once they were received another voicemail and email was sent.  The mattress appears very comfortable, but have to admit we haven't slept on it yet as this is in our guestroom.  Very pleased with the entire experience.