This was the first time ordering a bed online, and I was a little nervous. I had read all the reviews an all the beds I was considering, finally deciding on this one. 
Mainly for the fact that we were going to be getting a new mattress also. I also want something that would actually allow me to store things under the bed in the totes that were stacked neatly, but taking up space in the closet. This bed fit the bill. 
I ordered it on a Sunday night and it arrived on Tuesday. My husband had it together in about 1 hour that Friday morning. We also bought a mattress from here and it fits perfectly on the bed, so far we have now complaints!