I would’ve given this a one star but they did provide us with a partial refund (it would be too much of a pain to return such a large piece of furniture).
The bed itself seems solid and of good quality, but of course the product arrived with multiple nicks, scratches, and dents. I imagine this was from transit and hopefully the product was not approved for shipment in that condition. The headboard came with 4 different scratches along the face. The footboard and sideboard were placed directly on top of each other and arrived scratched and dented as well. We expected much better for the price.