The chair was fabulous... this review is in reference to service.  After placing my order I noticed it was being sent to a former address.  So I tried calling... was on hold for over an hour.  Finally I hung up.  Next I tried to change the delivery on my order, which I did but was informed it was being done, but never happened.  I even tried canceling... but that was “ under review “ also!  Finally I set an alarm to call at exactly 8 am... talked to a service rep and said it was taken care of and I would even be called before delivery.  Well.... nope, kept getting delivery notices to old address.  Thank goodness we know the lady and our old home was just 20 miles away.  We had to go to her home and tell her the chair was being delivered to her.  Needless to say... I’m not happy!