Shipping was quick, product was easy to install and it is churning out cool, dry air in my house. It's working fine and I am happy with it. The only reason I don't give it five stars is that that thermostat isn't quite accurate and I have to set the desired room temperature much higher than I really want it or the unit will keep running and the room will be too cool. But once I figured that out, it wasn't a problem anymore. The only other reason for the four-star rating was that the included panels for the sides of the unit aren't exactly the same height as the unit, they're just a tad shorter, so it detracts from the overall sleek aesthetics. But I am overall very happy with the unit.