There were quite a few scratches, a split board and the pieces don't perfectly line up. You would think for the price you're paying that the unit should come flawless! Aside from the cosmetic damages, the fireplace is gorgeous. I wish it was a bit brighter of a flame but it's still nice. Side note also, if you're using a universal remote control for your TV, it may sync with your fireplace. We couldn't figure out how our unit kept turing on for the longest time but then it clicked. Just something to be mindful of it you intend on mounting your TV above it.