Two years ago I bought the Pasadena for my bathroom sink. It has worked well until this spring when the hot water handle became hard to turn. I called, found that my faucet was still under warranty. The representative thought it must be the cartridge. One was shipped to me within a week. It turned out to be the handle itself. Again, I had no problem getting prompt delivery of the needed part. It is repaired and working beautifully. I am impressed with both the quality of Pfister  products and with the customer service.  Based on my experience, I would definitely shop Pfister first in the future.