I received my shipment on time and in good condition.  It was easy to construct, took 15 minutes.  It is an okay product. Since it is shaking when my cat climbed on to the top of it. It would be a much better product if the first floor is little larger andor heavier.! I have 2 young cats 5 months and 10 months old, they enjoy using their mansion. They never go inside of the tunnel though.