I received this humidifier as a gift when I mentioned feeling that the air in my room was too dry, and I must say, I'm absolutely delighted with it. The design is fantastic, it's incredibly quiet, and it's so easy to maintain. I've had it running in my room ever since, and it's been a game changer. However, I did notice some issues with the product, so I called customer service to see if they could help. To my surprise, they were incredibly helpful and empathetic, and immediately offered to replace the product for me. I'm thrilled with the product itself, but the level of customer service I received was truly exceptional.