The chair works great and is exactly what I needed to relax after a long work's day. The only reason I did not give it 5 stars was because the chair came with no instructions manual on how to put it together or how to use it. It took me 3ish hours to put the chair together. Also some of the fabric on the seat cushion was ripped up a little. Despite these issues, I was able to get the chair up and running and I should add that I had some of the screws and nuts and bolts at home, because the chair did not come with it. Other than those issues, the massaging of the chair does work well! However, it doesn't seem the shoulder massager works. It would be great if it came with a manual along with the remote so I can control the chair.