This is a good-looking and comfortable chair. It's especially good if you have cats (they can't tear through the leather). The only reason I knocked off a star is because the seatback locked in crookedly. It's not extremely noticeable. I contacted Wayfair and they immediately offered to issue a full refund or send a replacement chair. If you like the look of this chair, I say go for it. It's comfortable. And clearly my experience differs from the norm.