The box that contained the bottom two steps had a large hole in it when it arrived. (Delivery driver did notate it). I love the bed but the wood under bottom step is cracked and split and a piece is completely off of it. (Waiting on response to an email I sent to see about having the part replaced). I have a suggestion, the drawers should be made the full depth of the step to utilize more storage for the bunkbeds. Overall we love the bed but hate having damaged pieces.