The condo looks exactly like it does in the photo. Came with all pieces, nothing was missing. Everything was in perfect condition and neatly placed in two boxes. The directions were a bit confusing as far as how to put it together, but I used a tape measure to measure each piece to ensure it was the correct piece and that seemed to work fine as it did give all of the measurements listed on the instructions sheet. Overall would recommend to a friend. And my cats love it.