The first order I received was missing the actual curtain rod. Customer service was excellent and a replacement was sent, free of charge. Unfortunately that’s not all they sent. When my husband opened the box upon immediate arrival, two cockroaches crawled out onto his shirt! In addition to that nightmare, I’m a little disappointed in how the tension rod doesn’t really work, although thankfully the hardware to mount it is high quality and includes screws to hold the rod in place.