Wayfair shipped it quickly only to find out one of the pieces sent was wrong (a love seat with two arms instead of a two-seater chair). After long and frustrating duscussions with Wayfair, where we had to submit multiple pictures if the issue and give detailed explanation of the problem, Wayfair agreed to send the correct chair. After not receiving anything in a while, turned out they closed down the ticket without sending anything! After some more argument, they sent a connector and framing piece for the love seat to make it work in this sectional. Even that took another week to receive.  Now we are stuck with disposing 2 extra arm pieces and a retrofitted sectional. It took a month to get this resolved!

The piece itself is an ok quality, nothing too special but the plastic connector pieces are so poorly designed and rigid that you risk taking skin off your fingers when trying to put them into place (which happened). All in all 0 star experience and 3 stars at best for the sectional.