We have had this wine cooler for just under 3 years and love that it is so quiet. Our first unit actually was delivered damaged and Air &Water immediately shipped out a new unit and picked up the first one - no problem! We purchased the extended 3 year warranty and with just a few weeks left in the warranty our LED display started to not display the temperature numbers completely. I called customer service and spoke with Tracy T. She was SO helpful and quickly took care of the problem - sending new parts out for us to replace the LED panel - we only paid shipping. Air &Water Customer service stands behind their products and provides very fast responses to any issues. We even recommended to our brother-in-law to purchase this wine cooler from them a year ago.....he did and loves his! Would most definitely purchase from Air & Water again and highly recommend the NewAir AW-320 ED wine cooler.