First one came, bent, and made loud noises, then got stuck. Looking at the packaging it appears to be a return. Spoke to customer service and was told to discard the item. Replacement came and although it spins, it also makes loud noises. Decided to keep it anyway. The first one was donated with a note explaining what the problem was. I believe that if the wheel was better packaged and protected with either styrofoam or packing peanuts, it would have survived shipping. The item itself is huge and very nice to look at though. For the price, I think it could be better packaged and protected. The item is too heavy to be shipped with just a piece of cardboard on the back of the wheel and then placed in a box.