I bought this mattress for a futon that will remain in the bed position. when unwrapped, it looks exactly like the picture and the website specifications are spot on. i do not feel the coils when sleeping and it offers firm but not too firm, support. for the price, this mattress is exactly what i was looking for. i can't say how it works in the upright position because the sole purpose, for me, is an extra bed. order processing from wayfair took a few days but once it shipped by ups, it arrived in lightening speed.