The dishes are beautiful and very heavy. The only problem was that it took 3 boxes to get 2 complete sets because of breakage. I will say that the customer service was amazing. They worked with me to correct the problem without hesitation. They were pleasant and I was made to feel like they really cared. They also expedited the order since it was a gift. Because of the wonderful service that I received, I will be shopping with Wayfair again. Please share this with the Customer Reps. Debbie Redman