This was an open box item. From my understanding these are inspected by Wayfair to make sure customers are getting a usable product. In the case of this door, the hardware, screws, etc were just thrown into the box, I had to search through styrofoam and other packaging to find all the items. It turns out 3 critical pieces were missing, including install instructions. I called for help and was told Wayfair can't help me. Vendor needs to get involved and will contact me. I have yet to hear anything from anybody except wayfair asking me to review. I get a product that is unusable and they are looking for something from me. Experience sucks so far.