I like the product.  It's just what I need.  The big surprise was that it had to be assembled.  It took me about 3 hours as I hadn't assembled anything like this before.  The instructions could have been better for a beginner.  As well, a couple of holes were not lined up with the screws so I had to make 2 new holes.  Delivery time was excellent.  The packaging of the vertical file was excellent and there was no damage to the product.