I have had the pillow for about a month. I like the softness feel and it feels like it would cradle my head but it does not. It has a 90 day return so I will keep trying the pillow but it is not cradling my head and it actually makes my head slip off of it because the pillow is stiff. Also, I have not felt the cooling at all which I was looking forward to because I am in menopause right now. I will see if the pillow loosens up but it is not working for this mostly side sleeper.