I have owned Moen products for over 10 years. In this time I have had 2 issues with parts replacement and repairs. On each occasion I called customer service and received excellent response. Parts were replaced or upgraded without cost to me. Clear and concise instructions accompanied the replacement parts. In the past I have always been hesitant to call for assistance on an appliance or a product repair problem. With Moen, I immediately call because I know I'll be helped and the customer service agents are pleasant and experts at what they do. They are fast too! I am 100% satisfied with my kitchen and bath fixtures. Thank you Moen!