we ordered for our new little one. It came very quickly and didn't have any scratches or dings, it was well packaged. The collar is just as depicted online we ordered the white.  The directions for assembly is our only complaint. They weren't very descriptive and you had to really work through it in your own. It took my husband about two hours to assemble. But, I love it now that it is all put together.  We haven't used the bed yet, but I'm sure our  new little one will love it.