Received this faucet as a gift and love it. It looks great in our new home, the motion sensor works great (although like anything new, it takes a bit of time to get used to), and it installs easily and I'm not a plumber. I've had no problem with the retraction of spray head and it's easy to keep clean. We ran into a little problem with a leak by the handle, but when I contacted BioBidet's Customer Service, they were more than accommodating and extremely helpful. A special mention to Saundra who followed up to ensure everything was to our satisfaction. By far the best customer service I've experienced. I highly recommend the product.