Box arrived with slight damage, but furniture was packed well and in perfect shape. Took a few hours to construct, but directions were clear. I love this coat tree and it works for my lifestyle perfectly. I hang keys on the S hooks, leave my purse on the bench, hats, gloves and scarves go in the drawers or top shelf. The side hook at the top was perfect for a wet raincoat. I am using it freestanding (not secured to wall) and it feels secure without threat of toppling with my coats hanging on it. This was my first purchase from Wayfair and the piece was better quality than I expected. Extremely pleased!