The first appointment did not go off with the worker saying he came and called but could not contact me.  I checked numerous times yet did not see him outside my home during that time. In trying to get this rectified Handy was not at all helpful and in fact I got disconnected twice - despite being sure the second person had my phone number to call back if this happened.  He did not call back.  Customer service at Wayfair however, was excellent in contacting Handy for me.