Well I ordered it on the 5th of November and unfortumately it got lost but Birch Lane were so good a bout it - kept me informed and eventually it was located and delivered in perfect condition.  I could not be more delighted with a product.  It is perfect in every way.  The quality seems very good as well and it is not bulky as many recliners are but precise - the colour is exactly what they said and even though I had my concerns when it was delayed - they never once abandoned me and were so dependable and had the integrity you hope all companies would have.  Would  recommend them at any time.