We purchased this unit a little less than one month ago. So far, the experience is outstanding. The WM4000HBA uses less water and detergent than our previous model, always a plus. Our toddler produces some terrific stains on her clothes, and this LG unit conquers them all! We are still learning the various features of the model, but we can say without a doubt that this is a fantastic product that is well worth the purchase price!