I received my first floor cleaner November 2020. It died in April 2021 (would not turn on any more). My experience with Hoover was great. They sent me a replacement. Now, it is October 2021 and the replacement floor cleaner will not turn on. At least it is within the 1 year warranty time. But I am really questioning things when 2 of these have stopped working after about 5 months of use, refusing to turn on. Hoover is willing to replace this one so I guess I will get another 5 months out of my purchase. But I am really disappointed. I have owned Hoover carpet cleaners and floor cleaners in the past. This is the first one that I cannot recommend after having 2 fail with the same symptoms in only 5 months of use.