I ordered two Armchairs.  They arrived within days, which pleased me.  One of the boxes was severly damaged and taped everywhere.  Of course that chair was cracked.  Customer service was great and replaced it.  I had to wait longer though to receive the replacement.  I noticed in a few reviews the same problem with damage.  If the item was packed better, they might not have so many damaged packages.  I love the chairs, they should last for years, they easily wash off and have a big seat.  Replacement cushions shouldn't be that hard to find either.  I will order from Wayfair again.