Placing an order with Valencia was a pleasant, stress-free experience. I was kept in the loop from ordering, processing, shipping and delivery. Delivery was received earlier than my estimated arrival date. The boxes in which the chairs were shipped showed signs of damage, which the rep had told me that it stems from the shipping company but to not worry as the internal packing fortunately prevented any damaged to the chairs. Right from the start I could tell that the chairs are built well and quality of leather is at its finest level. They come in two pieces (top & bottom) which made it very easy to set up in my family room. I am very pleased with how comfortable the seats are, whether sitting up or in the reclined position. The adjustable headrest feature allows for neck comfort regardless of seating position, I am very satisfied with my purchase.