I ordered this vanity based on how gorgeous it is, and the solid reviews. It did not disappoint! I did call Wayfair to discuss the arrival of it (order shipped on 9/9 and it arrived on 9/22); Customer Services was so pleasant and helpful. The vanity showed up 2 days later and the 2 gentlemen that delivered it were also very pleasant. It is quite heavy, as the reviews state, but they were great about getting it into our home (unboxed, just brought it inside). As of this writing, it is not yet installed as the bathroom is still under construction/remodel, but I am confident that I will be just as happy (or happier!) once it is installed. I LOVE Wayfair for their gorgeous products, competitive pricing, awesome customer service and how well they package everything. I also bought the faucet from them and it's amazing too!