This came packaged beautifully and securely, no dents or scratches. It's *heavy*, and putting it together was tedious, but not hard. No missing parts, all the holes lined up. I'm still fussing with getting the doors to hang evenly, but that's just me. (cabinet doors always give me trouble) It fits my size ten and 11 (womens) shoes perfectly, up to a 4 inch heel. Anything over 4 inches won't fit, and you can't change the shelf spacing. I ended up taking out one of the lower shelves completely so I have one row for my crazy heels.