Low rating goes towards the packaging and the production of this unit. 

Regarding the packaging/damage, the TV stand was shipped via FedEx, and the unit was knocked quite a bit in transit. See photo of part no. 1 (the longest part on top), the corner was chipped off. The styrofoam in the package also came apart; when I opened up the package, bits of styrofoam flew all around my living room. Cleaning it up was a hassle..

The QC that went into this product was shoddy. The white parts have these black scuff marks that will not come off. I have already tried to scrub it off a wet cloth but it doesn't come off. Also, the back edge of the stand does not align perfectly (see photo); again, a quality control issue. 

The TV stand was not the cheapest on the market, and considering how this is my first purchase/experience from wayfair, it may be my only experience with this site.