I was so excited to get a new freezer! (My old one was 35 years old and STILL working!) We opened the box and saw a small dent in the lid toward the back. The outer box was in perfect condition so it had to have happened in the factory. Quality control issue. Ok, we can deal with that rather than reboxing, getting a trailer and taking it back. The freezer is working BUT frost keeps building up on the left end, only the left end. I've tried moving the basket, rearranging packages, etc. It continues. The lid seems to be closed tight.