They scheduled and rescheduled, insisting on early evening appointments. I go to bed early.  Their guys, although late, were nice.  I showed them where I wanted the mirror hung then asked if they had a ladder.  No, they did not bring a ladder. It did not matter because, when we opened the crate, the corner of the mirror was crushed.  They reported the damage but did not pick up the damaged item.  I had to schedule that with Wayfair.  So now I have to waste another day waiting for pickup.  The whole thing sucks.