The couch arrived in a busted up box with holes in it. Upon unboxing I found that only 3 bolts out of roughly 20 were present. Further inspection revealed that all of the washers and 1 corner bracket were also missing. Nothing was in its plastic packing which leads me to believe that this was an open box item. Luckily I was able to get the missing items at a hardware store and assemble the couch. The couch is great. It’s firm but comfortable and the color is pretty accurate to the pictures. I bought the green one.