Bought this as a gift for my wife because of the heat/massage feature. She loves it! The material is comfortable, easy to clean if necessary. The padding is just right...it is firm, you don't sink down in this chair. Relining distance is just right. Remote control works great and is very handy with the side pouch. The massage motion is just right and very quiet. Likewise the heat is gentle. Free delivery was fast with FedEx, in one square box. Would highly recommend.