The delivery guys were very professional for starters. They covered their shoes once they came into my home which was a plus because I’ve always found it rude when delivery guys (Rooms to Go) walk into carpeted homes without removing or covering dirty shoes. They were able to put together my sectional within 15 min. This was very much worth the set up fee in my opinion after reading the negative reviews of the set up. Pay the fee, guys. The sectional is beautiful! I also appreciated that the delivery guys picked up all the scraps when they left. Well worth the purchase. The sectional itself is firm but that’s what I wanted because I plan to have this for a few years and I don’t like sinking into couches right away. I’m sure after some time it will soften but I like the firmness. The look is very modern and current. It doesn’t look cheap as other reviewers mentioned. So glad I listened to my guy and purchased this sectional