We are remodeling and adding a spot for a fireplace. It will be a few months before we install it but we took it out of the box and have been playing around with it. The logs look better than I expected. I'm not a crystal person so I didn't try those. The insert came very carefully packaged. The heater function works well and seems to give a good amount of heat while remaining quiet. It doesn't seem like it will sit flush so we will have to cut a few mm into the wood to set it flush ourselves. There are several color options which is weird to me, I don't want a green fire... I'd rather just one really nice looking color. The only issue I have at all with this insert is that the flame isn't amazing looking. But I guess that's what is going to happen since it's not a real flame. This will do the job until I can afford something fancier. Overall I do recommend the product and can't even dock it a star due to the fake flame since it's just the nature of the beast.