Everything about the purchase was easy. The spa works great. It is quiet small enough to fit on patio and very easy to use, just plug in and add water. The spa took a day to reach desired temp. (102). Has been used daily about 3 times a day and everyone in the family enjoys it. The jets are powerful and the tub is light enough to move when empty.  The spa is really a 3-4 person tub, not a 6 person tub. Overall very satified with purchase.