When I opened the box to our new chandelier I was so happy and loved the beautiful crystals that were staring back at me! Being the annoying perfectionist that I am, I took out the instructions and the gloves they thankfully included and began inspecting each and every crystal. Although they all need to have an incision at their crown to thread the hanging string into, I was sad to find cracks and nicks on a small handful of large crystals. I then removed that layer of parts from the box and moved on to the base of the fixture itself and was shocked to immediately see several areas with burn marks. I didn't order an open box item so I expected this to be new and in great condition. Seeing these marks make me hesitate to hang this fixture for fear something will go awry with it