The package arrived damaged (not Wayfair’s fault) and a piece inside was crushed. I was dreading packing up the whole thing and having to arrange return shipping! I went online and Wayfair allowed me to reorder just the piece that was damaged. I took a picture and described the piece I needed. It all was simple. It took a while to get here (I blame that on COVID) but when it arrived i was able to assemble the bookshelf in about an hour and a half (by myself). It looks very nice. It’s heavy and sturdy and I’m overall happy with the purchase for the money and happy with the good customer service.