Thank you for reply.  The box arrived in good condition but some of crystals are chipped, scratched or shattered.  

I don’t think we can return to you because it will cost too much to uninstall It.  The electrician had to hang some chipped one on the chandelier to make it looked finished.  So we counted that we need the crystal pieces replacement, about 20 pieces.  The item number on the installation is 12.

Attached are the pictures for you.  Await your reply soonest.