Prompt delivery - website said it would be a week but in fact it arrived within 48 hours. Bed itself was a relatively straightforward build - parts clearly labelled, good pictorial instructions. Power screwdriver recommended but that's always the case! And it did come with an Allen key and two spanners (you need both at once at one point). Very clever design means the package is compact but the end result is v sturdy. Excellent value, would recommend.