5 stars for the bed- Although not made with wood, the weight and design make it a solid piece.  I have learned over the years to be patient and read furniture assembly instructions thoroughly and repeatedly and had no problem assembling.  No squeaks either! 2 stars to resolving customer service issues-  You're good if the correct items are delivered. The 3rd party delivery company used in Seattle/outlying area is a nightmare if your item goes missing or you receive the wrong one- check your boxes closely before letting drivers leave.