The order and delivery were good...The packaging was damaged.but driver showed me and said if there was a problem,Wayfair were aware of this....2nd lot of screws would not go in as the holes were not alinged...I contacted Wayfair and they gave me a couple of options...I got a handyman with drill and all worked out well...Love the bed,just could have done without the hassle...Would not stop me shopping here again though...