When the parts arrive we had trouble with some of the screws, at one point one of the screws broke off making the chair useless to continue putting together. Called customer service the next day and the woman helping me was fantastic! Even though it was a 4-piece set I told her that faulty parts caused one of the chairs to break, she set it up right away to have just 1 chair be resent to complete the set. Had some other customer service calls earlier in the day that were not nearly as helpful, going through this was a great experience given the reason for the call. 5-stars for the customer service, 3 stars for the faulty parts.