Prior to ordering , I contacted customer service to make sure they will deliver at front door since I live upstairs at an apartment complex . They assured me it was no problem! My mattress was delivered this morning and was left downstairs by the stairway.  I’m new to area and live alone with no help to carry those boxes up !  I should have just ordered from a furniture store vs  here .  The mattress seems fine but I feel the delivery is. NOT what they say specially when you live in an apartment.