First one arrived in a pretty destroyed package and had a few cracks in it new ones and prefilled ones that re-cracked again. Also had some pretty rough burned or rotted out spots. I knew there was a chance for natural diversions, but it was pretty rough looking. Wayfair made a replacement very easy. The second one came within a few days of ordering and is gorgeous, just like the picture. The screws were a bit different than the first, so I'm not sure if they sent from a different supplier. Either way, I'm very happy with the replacement.