When ordering on the website, a CLEAR explanation that the professional assembly date that I paid for would be separate from the delivery date. Found out by calling the 800 number that since it was delivered FedEx, that was the case. This information would have been most helpful at time of purchase. I was able to receive a refund on the professional assembly portion of the purchase. The person receiving the item assembled it themselves. It has been 5 days since assembled but the item has not expanded to resemble the photo. The instructions did say 5-7 days so we will give it more time and see what happens. The person receiving item says it's okay for what its purpose is but as the purchaser, I am disappointed in the product so far. Customer service representative was extremely helpful and courteous.