I ordered two of these nightstands with the matching 8-drawer dresser. The dresser arrived with a small imperfection on top, but other than than fine, but both nightstands are damaged to where I can’t even open half the drawers and it cannot be used. Very dissatisfied. I’m trying to order replacements with hesitation. What if the replacements are also damaged So far, 2 out of three pieces damaged and the third imperfection, is not a good sign. Also, I tried to request a replacement but I keep getting the message that they’re working on my order and to try back later!! What does that even mean I’ve been happy with previous purchases but this is my first furniture order.
UPDATE I called customer service and received swift resolution. My new nightstands are on their way, I received a credit for the imperfection on the dresser and a 10 coupon to use on a future order. My old nightstands do not need to be shipped back. I’m very happy with the resolution.