I am giving 5 star on bed it’s self, customer service i would give a 1 . Absolutely beautiful bed everything I was hoping for except for all the missing pieces to put it together and when I contacted about missing pieces , they asked if I would like the missing pieces or a small refund only problem I missing 8 main connectors to even put bed together so was rather disappointed on how they do that and I have to wait 1- 2 weeks to  even get the missing parts !! Told me that was the fastest the could do for me . Was hoping they would have stepped up and sent missing parts priority so I could put my new bed together. But seems like not in a rush once they make the big sale!!