Mine was an experience of superb customer service. It turned out that there was a defect in the fan I was sent. After finally giving up in defeat the electrician admitted that he could not make it right. The following day I looked into reporting the problem on the Wayfair.ca  web sight but I was not satisfied with the option I was offered. It took some digging but I eventually found a phone number and very shortly was speaking to a human being who was able offer two very satisfactory options. My new fan was hanging in its place in less than a week and this one was perfect. I have already told some friends about my first class experience with Wayfair which was, in fact, my first experience with Wayfair with a very happy ending.