The item was delivered in tact and VERY well packaged. The directions looked simple (1 side of an 8.5x10 page) but there were only 3 images with no written directions. After partially assembling the piece I noticed I put 1 piece on upside down so I had to take part of it apart again to correct... then I realized after screwing the piece back together the 2 pieces that hold the glass in place need to be in place BEFORE you screw in the entire unit, so I had to remove 2 bolts again (second time) to get this table together. As one of the other reviews said the hole that you have to work with isn't easy and the tool they provide would be easier to use given the hole being larger (I know it's hard to understand to those who have not purchased this table). Otherwise the quality of the product is A+... This is NOT cheap or manufactured wood like you'd get at Ikea or Walmart... This is a quality table as is all products from Orren Ellis.