As we live in Canda, I was a little nervous about ordering such a large piece from an online company. When it arrived, only 3 weeks after purchase (1 week early) the boxes were in pretty rough shape, however when I opend all the boxes I found to my delight that the frame and headboard had been wrapped so well there wasn't even the slightest hitch or scuff in the material! The assembley went great, all of the parts were there and the instructions were easy to follow (pictures only), when my husband was screwing one of the legs onto the frame (using his hand) he broke off the internal screw thread. lucky for us we have a small welding machine. The welds on the legs are not expertly done. The bed is all set up and very sturdy, the silver color actually has a hint of blue to it, but it works quite well in our room. I will be ordering more from this site and will be recommending it to others.