We love that this bookcase is made of real wood. It is a beautiful piece that looks much more expensive than it is. We did have a problem with one of the pieces in the box being wrong. We called Wayfair and they were so helpful! The customer service rep had a diagram of the bookcase and found exactly what piece I was talking about. She called the manufacturer and ordered the part for us. It was at our house in three days! Amazing customer service! When we finished building it we like the quality and design so much that we ordered a second one!