All the chairs except one came in with a broken arm.. attached pictures.. each chair came in a box with filler.. I think better packaging.. wrapping the arms which are delicate would have secured the chair better during transport.. 
not sure how to go about return/ refund 
Also the chair seem a little delicate so will have to see how they wear in the long run.. hoping the crack was not due to a defect in manufacturing.. the chair does fit my design expectations and space I ordered it for.. looking out for good customer support for my concerns .