The bed is great. The issues with delivery were horrible. After taking off work yo edit for my 4-5 hour window I was told the order had been cancelled. Then I was told that it was cancelled because the wayfair shipping facility in Jessup list power. Then I was told yet another story. No one called me or let me know there was an issue. Staff worked hard to reschedule the delivery for 5 days later but even then I was the last of 18 deliveries. This is not the first time that the delivery part of your business plan has failed to meet expectations.