I am new to Wayfair. I purchased the Canine  Camper pet tent for our new rescue dog from Guatemala.  When we received the box it was a mess. Broken corners  and patched up with tape. It had been wet. Holes in the box. I actually took pictures of how badly it arrived to show to Wayfair. 
Too my surprise Wayfair went out of their way and sent us a brand new one. Customer service was excellent.  We have a business and were  really impressed with how Wayfair handled everything. They are up there in our books. Our new dog loves the tent. It is portable which is a great feature and light so you can move it easily. Good for the winter and summer with the windows. You can see your family member in the tent meaning our new pooch.  It doesn't happen very often that a business puts their all into their products and customer service. I will definitely purchase again from Wayfair. Love their products. D. Gibbs    ten stars to you for sure.