Arrived in good condition, just as described. As some comments already note, the massage function is a little loud, but I think mainly because the vibration is travelling through the bed frame, and even into the floor and surrounding furniture, all of which I can hear. That much vibration is loud, but also does not mean the vibration is strong, and therefore a weak massage. I live in an apartment, so I probably won't be using the feature, so as not to disturb neighbors.