I was happy with the ordering process and received my replacement jar in the appropriate time. I won't lie though... As I pulled it from the box my stomach sank , a lump formed in my throat and hot tears brimmed my eyes as I was so upset that I had to pay what ended up being 50% of the original price of the blender. I looked at the product and tried to figure out how much it was marked up from the cost of producing it. 
It kind of sickened me to be honest. But what choice sis I have? The motor, though not as strong as it was when new, still worked. I kinda had to invest in the jar. 
Truth. NCC