This piece arrived very fast. I ordered it from the customer service line with ease. They gave me superior service even though I bought this item for so little. Made me feel as though I was purchasing a million dollar item. As for the loveseat, it is very chic and modern with clean lines just like I like. It was packed very efficient and left by my door without incident. No damage to loveseat. I put it together myself. A single woman with only the bolts and Allen wrench provided without looking at the directions in less than an hour late at night after a long day at work! The loveseat is sturdy but somewhat stiff. However, I corrected that issue with a few well placed plush decorative pillows and throws. It is small in stature so I wouldn't recommend it for anyone over 5'9" but it is a great seating solution for a small space. If somehow it was a little more comfortable without adding my personal touches I would have given this loveseat five stars.