I bought the first smart coffeemaker and it quit working after 3 months- it took Keurig 2 weeks to send me a replacement. The replacement was a refurbished coffeemaker and the “smart feature” did not work - every pod came up as “classic brew.” Customer service told it was okay since it was still useable…which defeats the purpose of the “smart” coffeemaker. Before Keurig sent me the return label they were emailing me to hurry up and send the non-working coffeemakers back. We have been using keurig since 2007- this was the worst experience ever.