On the positive side, we ordered two chairs and the shipping was right on. 
The Handy person who assembled them was great. The chair is comfortable and the lift motor and reclining function are very quiet.
As for the chairs, as previously reviewed,  the heating element is weak and not adjustable.  The remote is unreadable so you have to memorize where the settings are.
The chairs that arrived are a cocoa color microfiber with some kind of distressed finish.  They are NOT the color shown on the website and not the color we were expecting,  which was light brown. Be aware of that when ordering. 
The only reason I didn't return them is that I had to remove my sofa to fit them in and my 92 yr old mother, (the reason I ordered them) had no comfortable place to sit in the living room.