To say I am disappointed is an understatement. I knew I was ordering a non-returnable 'Open-box' item, but since I had already purchased two at full price a few weeks prior, I didn't think it would be a problem. However, what I received as the 'open box' item was a COMPLETELY DIFFERENT ITEM than I ordered. The only thing similar was the color and texture of the fabric. Size-wise, it was completely different, the pillow itself is only 1 inch, instead of the 3" that I ordered and came in the original two items. The foam was completely different, made of some weird, poly fiber that we seem to be allergic to and which smells terrible. So, basically, you sent me the WRONG item. For a 'discounted' price of more than $100. This will go out in next week's trash, as we can't use it. What a disgrace. And this will be my last time purchasing from Wayfair. What a rip-off.