The sofa is fine.  It is not for me but for my special needs daughter who does not live with us as she requires services we cannot provide in our own home.  Therefore, a picture in that space will not be included.  Took a while for me to actually see it on our last visit.  It looked fine to me and is sturdy with wide armrests that help my daughter get up and off the sofa easily.  The one they had was so dilapidate that the cushions sank into the frame and nobody could get up out of it easily.

However, I tried 4 different methods to check on the delivery after it missed the original date.  Even the phone number and e-mail address included in that e-mail did not work.  E-mail came back "undeliverable" and the phone just kept ringing - no answer or answering machine.