This shipped very carefully wrapped and packaged.There is a glass panel door and it was protected with cardboard,bubble wrap and foam.No damage! With the easy to follow instructions I was able to set this toaster oven up on my own.The first food I wanted to try out in it was frozen french fries.This tray held the regular sized 30 ounce bag.The 3 dials are very easy to use.Top one selects the temperature,and past 450* it has 3 more options to Air Fry, Broil or Toast! the other 2 knobs are timers which are very useful! Love this highly recommend! [This review was collected as part of a promotion.]