Packaging, lack of communication and understanding from customer service agents regarding what I wanted to accomplish with this shipment.  Fortunately I didn’t order the recliner from you guys, hate to see the condition upon arrival. Having insurance doesn’t help if your disability doesn’t allow you the opportunity to move the items  I could had accepted the item, with a discounted price from Wayfair, but service agent was steadfast in what assistance she was willing to provide 🤬