I love this product. Granted, I have only had this latest model for a few days now, but it is not my first Ninja coffeemaker. My first was the Coffee Bar which only could be used to brew one cup at a time. I purchased it to replace a Keurig - which I hated! It was perfect; however, it is no longer being manufactured. When I read the few negative reviews on here about the Hot and Cold Brew System - water leaking, grounds coming through, etc. I wonder not about the product, but about the consumer using it. (For example, it is virtually impossible for grounds to pass through a paper filter; I don't care how finely ground they are!) Yesterday I mad my first glass of cold-brew ice tea, and it was incredible! So delicious. Whether I will feel this same way about my new Ninja six months from now, or even a year from now, remains to be seen. I can honestly now say that I love it and that you won't be sorry if you invest in this product. Enjoy!