The only time I have been disappointed with a Wayfair purchase. The first order never arrived as I had ordered two artificial trees, one eventually came and I called Wayfair and was assured they will send the second tree right away. The second tree came within a couple of days which was great except for the fact the tree came in a pot that was completely smashed and the tree does not sit upright in the pot as whatever is used to hold the tree upright  was all in the shipping box box.  I do believe this is not the fault of Wayfair but the place they order it from and the way the box was shipped to me.