Tiles look great! Even though we did have a few issues, the tiles look so nice I would still rate this a 5. They are definitely more of a dark grey than black , but that works for us. Also, in our first delivery, almost every tile was broken (12 boxes worth!) so we refused the delivery. It did take another 3+ weeks for us to finally get our order, which was a big frustration and disappointment , but like I said they look so nice installed that I am over it!