I love the griddle. It's not the first one I've had. This one I've had for 10 years. However - after 10 years the non-stick coating started flaking on one of the plates. I tried to find a replacement plate and online parts doesn't have it. I called and they did, but it would cost 2/3 the cost of a new griddle. I will use the flaky plate, but I am disappointed. The product itself, though - that's wonderful, versatile, compact, and one of my favorite appliances.