I bought this machine about a month ago and it is great. It is elegant looking so looks nice as people walk by, which is important to me since it isn't hidden in a closet or its own laundry room. The machine itself is quiet and works well.  The only reason this doesn't get 5 starts is because there is a tiny knocking sound during the spin cycle. At first I thought there was someone at my door. I thought it was a problem with my particular machine until I spoke to others with the same unit and expressed the same thing. I also have had trouble connecting the units to wifi so I can download a program, but I have not had a chance to call customer service to resolve the issue.  I am sure once it is up and running it will be great. Just wish it was more turnkey.