We love the chair for the price.  It looks nice and gives a great relaxing massage.  It also heats up nicely.  My husband said it is a very relaxing chair.  However, it arrived with a few minor scratches in the seat of the chair and it doesn't sit in an upright position when empty.  That being said, Wayfair went above and beyond our expectations and immediately sent our a replacement chair, which we have not yet set up.  I would recommend this chair.