Terrible experience so far, just got the fire pit today- trying to remove the propane line and install the natural gas line and it will not budge. 

I reached out to real flame customer service and they were quickly reachable, but not very helpful with instruction. 

They instructed me to take the unit apart in order to get enough leverage, which I did.
After about 30 mins of trying to get to unscrew RealFlame customer service seemed to not believe I knew how to use a vice grip or wrench.

They are shipping a new part- “free of charge”.
Will update my review if I get this thing together-


***UPDATE***
A year later I’m very happy with this fireplace. It works great and is a snitch to turn on. I will maintain, it was very difficult to convert to natural gas however.