Have had cooler for probably 3 summers and noticed cooler had deformed on front where latches are located. I called customer service, and Gage, the service rep was amazing. He had me take a couple photos and he looked at them and asked me for my address and said a new one was on its way. 
This is absolutely amazing service and taking care of customers. I can’t say enough for Lifetime. Thank you!!
I have over the years recommend these cooler to friends and no one has ever had any issue. I guess I am just a Beta Tester, ha ha.