My girls haven't gotten off since we got it!  Shipping was quick.  My husband and a friend put it together in about an hour (definitely a 2 person job).  The only problem we had was that we were missing some screws and end caps.  We called the manufacturer and they not only sent us the pieces we were missing, but they told us exactly the screws we were missing so we could pick them up at the hardware store and didn't have to wait to put it together.  The rest of the pieces arrived in about 4 days.  The size of the trampoline is bigger than most which accommodates a tumbling pass for my small girls (gymnast and cheerleader).  I also like that the net is attached to the jumping part so there is not contact with the springs.  I didn't take off any stars for the screws missing because CS was so great.