The bench is well made and heavy. It came in a timely manner.  The packaging was not appropriate for the weight of the bench.  The box was ripped and even though some of the decorative pieces were wrapped on styrofoam, they were broken.  The instructions were confusing.  No words.  I called the manufacturer.  Replacements for the smashed decorative parts were not available.   A PDF of instructions with words was emailed to me.   I rate this 4 due to the issues.   Finished product is very sturdy and well worth the price.