Two if the four shelves I ordered were great but one was damaged and the fourth was the wrong product (it didn't match the others). I found the online return process confusing and frustrating so I called customer service. I was so please with the customer service over the phone. They understood the issues, apologized and sent two replacements at no charge and did not require me to send back the broken/incorrect items. Very hassle free... Just make sure you call instead of dealing with returns online.