Only one of the recliners opens as it should.  The other one requires two people to open.  Since my husband noticed that the box was shipped on-end, as opposed to flat (as directed on the box itself), we suspect it was damaged during shipping.  Wayfair connected me with the manufacturer, who requested a video in addition to the 4 photos I had already submitted.  Did that.  Still waiting to hear back.  All that said, the color is very nice.