Great toaster, with even toast on both sides of the bread. There are quite a few metal heating strips on each side of the two toaster slots -  8 strips from bottom to top. The reason this is important is because cheaper toasters typically have 4-5 heating strips running horizontal on each side of the slots, which means your toast will most likely will have uneven toasting. All toasters are somewhat delicate as the metal used on the heating strips is somewhat brittle (different then the metal strips used 50 years ago). Don’t shake your toaster to clean out crumbs as you may break those delicate heating strips. I definitely recommend this toaster for making evenly toasted toast, style and function.