Received a 2” mattress topper when we ordered a 3” topper. That’s understandable but it happened 4 times!!  Wayfairs response was the original refund and a 10% discount for about 8 hours on the phone and packing them up each time!  They said it was their warehouses fault. Not acceptable for a good company like Wayfair! They should have a much larger discount policy for the customer when dealing with unusual circumstances such as this one!